University of North Carolina ITS Service Status http://status.its.unc.edu/rss.php Up-to-date report of the operational state of campus IT services at the University of North Carolina en-en Copyright 2017 Sakai Sakai Thu, 19 Oct 2017 06:21:06 -0400 http://status.its.unc.edu/history.php?id=2058 http://status.its.unc.edu/history.php?id=2058 Normal ]]> Sakai Sakai Wed, 18 Oct 2017 17:22:48 -0400 http://status.its.unc.edu/history.php?id=2057 http://status.its.unc.edu/history.php?id=2057 Investigating Issues At 4:36:41 PM on 10/18/2017, ITS detected a problem with one of the application servers in the Sakai cluster and removed the node from rotation. The other application servers are functioning properly. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Network Network Wed, 18 Oct 2017 05:44:12 -0400 http://status.its.unc.edu/history.php?id=2056 http://status.its.unc.edu/history.php?id=2056 Normal ]]> Network Network Wed, 18 Oct 2017 05:43:24 -0400 http://status.its.unc.edu/history.php?id=2055 http://status.its.unc.edu/history.php?id=2055 Normal UPDATE 8:23PM 10/11/17: At 7:44PM, ITS rebooted a security appliance in line between the campus network core and the Internet border. The vendor believes that this will address the high latency and performance issues between the campus and the Internet over that link. ITS will continue to monitor through the rest of the week. UPDATE 8:20AM 10/11/17: ITS staff are still working to resolve this problem. User impacts will increase as network traffic increases throughout the day. INITIAL 5:18PM 10/10/17: There is a high latency issue between one of the two campus border routers and the campus core -- 300 ms vs normally 30 ms or less. This will affect campus Internet traffic for all wireless users, all VPN users, and wired users whose traffic is taking this path (50/50 chance). ITS Security is collecting data from the intrusion prevention system between the border and the core and is working with the vendor to resolve the problem. No estimated time of resolution as of now.]]> xMatters xMatters Tue, 17 Oct 2017 12:11:28 -0400 http://status.its.unc.edu/history.php?id=2054 http://status.its.unc.edu/history.php?id=2054 Normal ]]> xMatters xMatters Tue, 17 Oct 2017 10:07:25 -0400 http://status.its.unc.edu/history.php?id=2053 http://status.its.unc.edu/history.php?id=2053 Degraded xMatters has identified a potential issue with xMatters On-Demand for some clients. The UNC site does not appear to be currently impacted, but some users may experience degraded performance. xMatters is a vendor hosted product. Refer to <a href="http://status.xmatters.com/">http://status.xmatters.com/</a> for updates.]]> xMatters xMatters Tue, 17 Oct 2017 10:05:27 -0400 http://status.its.unc.edu/history.php?id=2052 http://status.its.unc.edu/history.php?id=2052 Degraded xMatters has identified a potential issue with xMatters On-Demand for some clients. The UNC site does not appear to be currently impacted, but some users may experience degraded performance. xMatters is a vendor hosted product. Refer to http://status.xmatters.com/ for updates.]]> Qualys Qualys Mon, 16 Oct 2017 02:02:15 -0400 http://status.its.unc.edu/history.php?id=2051 http://status.its.unc.edu/history.php?id=2051 Normal ]]> Qualys Qualys Sat, 14 Oct 2017 09:33:39 -0400 http://status.its.unc.edu/history.php?id=2050 http://status.its.unc.edu/history.php?id=2050 Degraded Qualys is experiencing an outage. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue.]]> Sakai Sakai Thu, 12 Oct 2017 07:48:05 -0400 http://status.its.unc.edu/history.php?id=2049 http://status.its.unc.edu/history.php?id=2049 Normal ]]> Network Network Wed, 11 Oct 2017 20:25:11 -0400 http://status.its.unc.edu/history.php?id=2048 http://status.its.unc.edu/history.php?id=2048 Degraded UPDATE 8:23PM 10/11/17: At 7:44PM, ITS rebooted a security appliance in line between the campus network core and the Internet border. The vendor believes that this will address the high latency and performance issues between the campus and the Internet over that link. ITS will continue to monitor through the rest of the week. UPDATE 8:20AM 10/11/17: ITS staff are still working to resolve this problem. User impacts will increase as network traffic increases throughout the day. INITIAL 5:18PM 10/10/17: There is a high latency issue between one of the two campus border routers and the campus core -- 300 ms vs normally 30 ms or less. This will affect campus Internet traffic for all wireless users, all VPN users, and wired users whose traffic is taking this path (50/50 chance). ITS Security is collecting data from the intrusion prevention system between the border and the core and is working with the vendor to resolve the problem. No estimated time of resolution as of now.]]> Network Network Wed, 11 Oct 2017 08:19:26 -0400 http://status.its.unc.edu/history.php?id=2047 http://status.its.unc.edu/history.php?id=2047 Degraded UPDATE 8:20AM 10/11/17: ITS staff are still working to resolve this problem. User impacts will increase as network traffic increases throughout the day. INITIAL 5:18PM 10/10/17: There is a high latency issue between one of the two campus border routers and the campus core -- 300 ms vs normally 30 ms or less. This will affect campus Internet traffic for all wireless users, all VPN users, and wired users whose traffic is taking this path (50/50 chance). ITS Security is collecting data from the intrusion prevention system between the border and the core and is working with the vendor to resolve the problem. No estimated time of resolution as of now.]]> Network Network Tue, 10 Oct 2017 17:18:05 -0400 http://status.its.unc.edu/history.php?id=2046 http://status.its.unc.edu/history.php?id=2046 Degraded There is a high latency issue between one of the two campus border routers and the campus core -- what should normally be 30 ms or less from the Internet to campus (and vice versa) is closer to 300 ms on that one path. This will affect campus Internet traffic for all wireless users, all VPN users, and wired users whose traffic is taking this path (50/50 chance). ITS Security is collecting data from the intrusion prevention system that sits in line in this path between the border and the core and working with their vendor to identify the problem. No estimated time of resolution as of now.]]> F5 Load Balancer F5 Load Balancer Fri, 06 Oct 2017 15:54:35 -0400 http://status.its.unc.edu/history.php?id=2045 http://status.its.unc.edu/history.php?id=2045 Normal ]]> F5 Load Balancer F5 Load Balancer Fri, 06 Oct 2017 15:21:28 -0400 http://status.its.unc.edu/history.php?id=2044 http://status.its.unc.edu/history.php?id=2044 Degraded We are investigating a possible issue with the Load Balancer which is causing widespread ITS service issues.]]> Qualys Qualys Thu, 05 Oct 2017 14:41:38 -0400 http://status.its.unc.edu/history.php?id=2043 http://status.its.unc.edu/history.php?id=2043 Normal ]]> Sakai Sakai Thu, 05 Oct 2017 11:27:15 -0400 http://status.its.unc.edu/history.php?id=2042 http://status.its.unc.edu/history.php?id=2042 Investigating Issues ITS is investigating a known issue with the processing of Sakai site statistics. Sakai is operating normally for users and statistics are being captured but not processed.]]> Qualys Qualys Thu, 05 Oct 2017 11:24:20 -0400 http://status.its.unc.edu/history.php?id=2041 http://status.its.unc.edu/history.php?id=2041 Degraded Qualys is experiencing an outage. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue.]]> Sakai Sakai Thu, 05 Oct 2017 11:03:54 -0400 http://status.its.unc.edu/history.php?id=2040 http://status.its.unc.edu/history.php?id=2040 Investigating Issues ITS is investigating a known issue with the processing of Sakai site statistics. Sakai is operating normally for users and statistics are being captured but not processed.]]> Qualys Qualys Thu, 05 Oct 2017 03:12:13 -0400 http://status.its.unc.edu/history.php?id=2039 http://status.its.unc.edu/history.php?id=2039 Normal ]]> Qualys Qualys Thu, 05 Oct 2017 00:57:42 -0400 http://status.its.unc.edu/history.php?id=2038 http://status.its.unc.edu/history.php?id=2038 Outage Qualys is experiencing an outage. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue.]]> Qualys Qualys Wed, 04 Oct 2017 15:50:59 -0400 http://status.its.unc.edu/history.php?id=2037 http://status.its.unc.edu/history.php?id=2037 Normal ]]> Qualys Qualys Wed, 04 Oct 2017 07:28:49 -0400 http://status.its.unc.edu/history.php?id=2036 http://status.its.unc.edu/history.php?id=2036 Outage Qualys is experiencing an outage. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue.]]> Qualys Qualys Mon, 02 Oct 2017 16:51:23 -0400 http://status.its.unc.edu/history.php?id=2035 http://status.its.unc.edu/history.php?id=2035 Normal ]]> Qualys Qualys Mon, 02 Oct 2017 14:39:44 -0400 http://status.its.unc.edu/history.php?id=2034 http://status.its.unc.edu/history.php?id=2034 Degraded Qualys is experiencing an outage. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue.]]> Red Hat Satellite server Red Hat Satellite server Mon, 02 Oct 2017 10:48:06 -0400 http://status.its.unc.edu/history.php?id=2033 http://status.its.unc.edu/history.php?id=2033 Normal ]]> Red Hat Satellite server Red Hat Satellite server Mon, 02 Oct 2017 10:31:55 -0400 http://status.its.unc.edu/history.php?id=2032 http://status.its.unc.edu/history.php?id=2032 Degraded At 10:10 AM on 10/2/2017, ITS detected a problem with the Red Hat Satellite server. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Voice Messaging Voice Messaging Fri, 29 Sep 2017 12:35:04 -0400 http://status.its.unc.edu/history.php?id=2031 http://status.its.unc.edu/history.php?id=2031 Normal ]]> Voice Messaging Voice Messaging Fri, 29 Sep 2017 06:56:52 -0400 http://status.its.unc.edu/history.php?id=2030 http://status.its.unc.edu/history.php?id=2030 Degraded At 9:45:00 PM on 9/28/2017, AT&T is reporting that the cable has been repaired. An ITS Comm Tech technician will confirm the lines are working in the morning on 9/29/2017. At 12:50:30 PM on 9/27/2017, ITS detected a problem with phone services,voice messaging and possibly callbox services. There is a cut cable at Hibbard Drive. Members of the ITS staff are working with AT&T to resolve the issue, and as of 10:30AM 9/28 it has been escalated to the national dispatch center. Updates will be communicated as they become available.]]> Qualys Qualys Thu, 28 Sep 2017 22:29:10 -0400 http://status.its.unc.edu/history.php?id=2029 http://status.its.unc.edu/history.php?id=2029 Normal ]]> Qualys Qualys Thu, 28 Sep 2017 21:06:23 -0400 http://status.its.unc.edu/history.php?id=2028 http://status.its.unc.edu/history.php?id=2028 Outage Qualys is experiencing an outage. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue.']]> SAS VA SAS VA Thu, 28 Sep 2017 14:07:06 -0400 http://status.its.unc.edu/history.php?id=2027 http://status.its.unc.edu/history.php?id=2027 Normal ]]> Network Network Thu, 28 Sep 2017 14:01:18 -0400 http://status.its.unc.edu/history.php?id=2026 http://status.its.unc.edu/history.php?id=2026 Normal ]]> Network Network Thu, 28 Sep 2017 13:56:55 -0400 http://status.its.unc.edu/history.php?id=2025 http://status.its.unc.edu/history.php?id=2025 Degraded We are investigating a core network issue causing slowness and dropped connections on campus. This issue should be clearing up as of 1:50pm after a problem was found with a firewall. Updates will be communicated as they become available.]]> Voice Messaging Voice Messaging Thu, 28 Sep 2017 10:28:14 -0400 http://status.its.unc.edu/history.php?id=2024 http://status.its.unc.edu/history.php?id=2024 Degraded At 12:50:30 PM on 9/27/2017, ITS detected a problem with phone services,voice messaging and possibly callbox services. There is a cut cable at Hibbard Drive. Members of the ITS staff are working with AT&T to resolve the issue, and as of 10:30AM 9/28 it has been escalated to the national dispatch center. Updates will be communicated as they become available.]]> SAS VA SAS VA Thu, 28 Sep 2017 09:44:34 -0400 http://status.its.unc.edu/history.php?id=2023 http://status.its.unc.edu/history.php?id=2023 Degraded At 9:37:02 AM on 9/28/2017, ITS detected a problem with SAS VA. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> DUOTwo Factor DUOTwo Factor Thu, 28 Sep 2017 08:07:25 -0400 http://status.its.unc.edu/history.php?id=2022 http://status.its.unc.edu/history.php?id=2022 Normal ]]> DUOTwo Factor DUOTwo Factor Thu, 28 Sep 2017 08:05:58 -0400 http://status.its.unc.edu/history.php?id=2021 http://status.its.unc.edu/history.php?id=2021 Degraded DUO is currently not working for phone and SMS. Users can still use 'push' or enter the passcode manually.]]> Zabbix Zabbix Wed, 27 Sep 2017 16:16:05 -0400 http://status.its.unc.edu/history.php?id=2020 http://status.its.unc.edu/history.php?id=2020 Normal ]]> Zabbix Zabbix Wed, 27 Sep 2017 15:55:55 -0400 http://status.its.unc.edu/history.php?id=2019 http://status.its.unc.edu/history.php?id=2019 Degraded At 3:50:39 PM on 9/27/2017, ITS detected a problem with ITS Zabbix service. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Web Travel Web Travel Wed, 27 Sep 2017 14:20:25 -0400 http://status.its.unc.edu/history.php?id=2018 http://status.its.unc.edu/history.php?id=2018 Normal ]]> Web Travel Web Travel Wed, 27 Sep 2017 14:02:33 -0400 http://status.its.unc.edu/history.php?id=2017 http://status.its.unc.edu/history.php?id=2017 Outage WebTravel (brief outage) : restart needed - Unplanned - Critical Priority At 1:50:14 PM on 9/27/2017, ITS detected a problem with Web Travel . A rolling restart of its server itsapps is needed. Users may experience a brief outage btw 2:00 and 2:15 Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Voice Messaging Voice Messaging Wed, 27 Sep 2017 13:30:17 -0400 http://status.its.unc.edu/history.php?id=2016 http://status.its.unc.edu/history.php?id=2016 Degraded At 12:50:30 PM on 9/27/2017, ITS detected a problem with phone services,voice messaging and possibly callbox services. There is a cut cable at Hibbard Drive. Members of the ITS staff are working with AT&T to resolve the issue. Updates will be communicated as they become available.]]> Voice Messaging Voice Messaging Wed, 27 Sep 2017 13:09:30 -0400 http://status.its.unc.edu/history.php?id=2015 http://status.its.unc.edu/history.php?id=2015 Degraded At 12:50:30 PM on 9/27/2017, ITS detected a problem with Voice Messaging. There is a cut cable at Hibbard Drive. Members of the ITS staff are working with AT&T to resolve the issue. Updates will be communicated as they become available.]]> Finance Finance Wed, 27 Sep 2017 12:42:10 -0400 http://status.its.unc.edu/history.php?id=2013 http://status.its.unc.edu/history.php?id=2013 Normal ]]> Finance Finance Wed, 27 Sep 2017 12:02:40 -0400 http://status.its.unc.edu/history.php?id=2012 http://status.its.unc.edu/history.php?id=2012 Degraded The Oracle Database supporting the PeopleSoft finance production databases will be brought down for emergency maintenance, this will cause all PS Finance databases to be temporarily unavailable. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Listserv Listserv Wed, 27 Sep 2017 11:38:55 -0400 http://status.its.unc.edu/history.php?id=2009 http://status.its.unc.edu/history.php?id=2009 Normal ]]> Qualys Qualys Wed, 27 Sep 2017 11:38:32 -0400 http://status.its.unc.edu/history.php?id=2008 http://status.its.unc.edu/history.php?id=2008 Normal ]]> Listserv Listserv Tue, 26 Sep 2017 16:35:49 -0400 http://status.its.unc.edu/history.php?id=2007 http://status.its.unc.edu/history.php?id=2007 Normal UPDATE 4:15 The listserv queue cleared at 4:15pm. Mail sending should be back to normal now. UPDATE 3:20 PM: Mail is flowing again now. Queued backlog is being processed. Cause is being investigated. At 3:05:00 PM on 9/26/2017 members of ITS staff began investigating a possible issue with Listserv. Updates will be communicated as they become available.]]> Listserv Listserv Tue, 26 Sep 2017 15:24:00 -0400 http://status.its.unc.edu/history.php?id=2006 http://status.its.unc.edu/history.php?id=2006 Investigating Issues UPDATE 3:20 PM: Mail is flowing again now. Queued backlog is being processed. Cause is being investigated. At 3:05:00 PM on 9/26/2017 members of ITS staff began investigating a possible issue with Listserv. Updates will be communicated as they become available.]]> Listserv Listserv Tue, 26 Sep 2017 15:10:12 -0400 http://status.its.unc.edu/history.php?id=2004 http://status.its.unc.edu/history.php?id=2004 Investigating Issues At 3:05:00 PM on 9/26/2017 members of ITS staff began investigating a possible issue with Listserv. Updates will be communicated as they become available.]]> Piper Piper Tue, 26 Sep 2017 14:59:29 -0400 http://status.its.unc.edu/history.php?id=2003 http://status.its.unc.edu/history.php?id=2003 Outage At 2:53:51 PM on 9/26/2017 members of ITS staff began investigating a possible issue with Piper. Updates will be communicated as they become available.]]> Qualys Qualys Mon, 25 Sep 2017 16:06:10 -0400 http://status.its.unc.edu/history.php?id=2002 http://status.its.unc.edu/history.php?id=2002 Degraded Qualys is experiencing issues with Cloud Agent. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue. Refer to https://status.qualys.com/ for updates.]]> Qualys Qualys Mon, 25 Sep 2017 07:28:23 -0400 http://status.its.unc.edu/history.php?id=2001 http://status.its.unc.edu/history.php?id=2001 Degraded Qualys is experiencing issues with Cloud Agent and AssetView. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue. Refer to https://status.qualys.com/ for updates.]]> TIM TIM Sat, 23 Sep 2017 06:54:04 -0400 http://status.its.unc.edu/history.php?id=2000 http://status.its.unc.edu/history.php?id=2000 Normal ]]> TIM TIM Sat, 23 Sep 2017 06:15:27 -0400 http://status.its.unc.edu/history.php?id=1999 http://status.its.unc.edu/history.php?id=1999 Outage At 6:10:10 AM on 9/23/2017, ITS detected a problem with TIM. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Qualys Qualys Fri, 22 Sep 2017 17:18:11 -0400 http://status.its.unc.edu/history.php?id=1998 http://status.its.unc.edu/history.php?id=1998 Degraded Qualys is experiencing an outage. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue.]]> Storage Storage Fri, 22 Sep 2017 14:11:42 -0400 http://status.its.unc.edu/history.php?id=1996 http://status.its.unc.edu/history.php?id=1996 Normal ]]> Storage Storage Fri, 22 Sep 2017 13:32:36 -0400 http://status.its.unc.edu/history.php?id=1995 http://status.its.unc.edu/history.php?id=1995 Degraded UPDATE 1:30PM 9/22: ITS staff are still working on the root cause of the storage issues. Workarounds have been put in place to restore all CloudApps applications back into service. Similar workarounds are being applied to ConnectCarolina and it is expected to be back in service soon. UPDATE 12:40PM 9/22: ITS storage issues are impacting some parts of ConnectCarolina and some ITS applications hosted on Carolina CloudApps. ITS staff are continuing to work to resolve this problem. UPDATE 11:50AM 9/22: NFS v4 mounts are impacted. ITS staff are continuing to work to resolve this problem. UPDATE 11:15AM 9/22: ITS staff are continuing to work on this problem. The issues are due to a problem with the NetApp LDAP server configuration. UPDATE 10:33AM 9/22: Enterprise Systems has created a list of impacted Mounts and sent them to the Teams that support them so they are aware. Staff are still investigating the cause of the problem. INITIAL: At 9:57:42 AM on 9/22/2017, ITS detected a problem with Storage. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption.]]> Storage Storage Fri, 22 Sep 2017 12:42:02 -0400 http://status.its.unc.edu/history.php?id=1994 http://status.its.unc.edu/history.php?id=1994 Degraded UPDATE 12:40PM 9/22: ITS storage issues are impacting some parts of ConnectCarolina and some ITS applications hosted on Carolina CloudApps. ITS staff are continuing to work to resolve this problem. UPDATE 11:50AM 9/22: NFS v4 mounts are impacted. ITS staff are continuing to work to resolve this problem. UPDATE 11:15AM 9/22: ITS staff are continuing to work on this problem. The issues are due to a problem with the NetApp LDAP server configuration. UPDATE 10:33AM 9/22: Enterprise Systems has created a list of impacted Mounts and sent them to the Teams that support them so they are aware. Staff are still investigating the cause of the problem. INITIAL: At 9:57:42 AM on 9/22/2017, ITS detected a problem with Storage. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption.]]> Storage Storage Fri, 22 Sep 2017 11:54:06 -0400 http://status.its.unc.edu/history.php?id=1993 http://status.its.unc.edu/history.php?id=1993 Degraded UPDATE 11:50AM 9/22: NFS v4 mounts are impacted. ITS staff are continuing to work to resolve this problem. UPDATE 11:15AM 9/22: ITS staff are continuing to work on this problem. The issues are due to a problem with the NetApp LDAP server configuration. UPDATE 10:33AM 9/22: Enterprise Systems has created a list of impacted Mounts and sent them to the Teams that support them so they are aware. Staff are still investigating the cause of the problem. INITIAL: At 9:57:42 AM on 9/22/2017, ITS detected a problem with Storage. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption.]]> Storage Storage Fri, 22 Sep 2017 11:19:35 -0400 http://status.its.unc.edu/history.php?id=1992 http://status.its.unc.edu/history.php?id=1992 Degraded UPDATE 11:15AM 9/22: ITS staff are continuing to work on this problem. The issues are due to a problem with the NetApp LDAP server configuration. Updates will be communicated as they become available. UPDATE 10:33AM 9/22: Enterprise Systems has created a list of impacted Mounts and sent them to the Teams that support them so they are aware. Staff are still investigating the cause of the problem. INITIAL: At 9:57:42 AM on 9/22/2017, ITS detected a problem with Storage. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Storage Storage Fri, 22 Sep 2017 10:37:33 -0400 http://status.its.unc.edu/history.php?id=1991 http://status.its.unc.edu/history.php?id=1991 Degraded UPDATE 10:33AM 9/22: Enterprise Systems has created a list of impacted Mounts and sent them to the Teams that support them so they are aware. Staff are still investigating the cause of the problem. INITIAL: At 9:57:42 AM on 9/22/2017, ITS detected a problem with Storage. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Storage Storage Fri, 22 Sep 2017 10:08:43 -0400 http://status.its.unc.edu/history.php?id=1990 http://status.its.unc.edu/history.php?id=1990 Investigating Issues At 9:57:42 AM on 9/22/2017, ITS detected a problem with Storage. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Service Desk Phones Service Desk Phones Wed, 20 Sep 2017 08:50:04 -0400 http://status.its.unc.edu/history.php?id=1989 http://status.its.unc.edu/history.php?id=1989 Normal ]]> Service Desk Phones Service Desk Phones Wed, 20 Sep 2017 08:40:18 -0400 http://status.its.unc.edu/history.php?id=1988 http://status.its.unc.edu/history.php?id=1988 Outage At 8:28:26 AM on 9/20/2017, ITS detected a problem with 962-HELP. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption.]]> Qualys Qualys Tue, 19 Sep 2017 00:32:05 -0400 http://status.its.unc.edu/history.php?id=1987 http://status.its.unc.edu/history.php?id=1987 Normal ]]> Qualys Qualys Mon, 18 Sep 2017 14:20:40 -0400 http://status.its.unc.edu/history.php?id=1986 http://status.its.unc.edu/history.php?id=1986 Degraded Qualys is experiencing degraded performance with AssetView. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue.]]> Jaspersoft Jaspersoft Mon, 18 Sep 2017 10:20:04 -0400 http://status.its.unc.edu/history.php?id=1985 http://status.its.unc.edu/history.php?id=1985 Normal ]]> Jaspersoft Jaspersoft Mon, 18 Sep 2017 09:51:33 -0400 http://status.its.unc.edu/history.php?id=1984 http://status.its.unc.edu/history.php?id=1984 Degraded At 9:40:00 AM on 9/18/2017, ITS detected a problem with authenticating to Jaspersoft (jaspersoft.unc.edu). Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> SAI Portal SAI Portal Wed, 13 Sep 2017 09:40:04 -0400 http://status.its.unc.edu/history.php?id=1983 http://status.its.unc.edu/history.php?id=1983 Normal ]]> SAI Portal SAI Portal Wed, 13 Sep 2017 08:59:33 -0400 http://status.its.unc.edu/history.php?id=1982 http://status.its.unc.edu/history.php?id=1982 Degraded At 8:53:17 AM on 9/13/2017, ITS detected a problem with the SAI Portal. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Network Network Tue, 12 Sep 2017 13:00:11 -0400 http://status.its.unc.edu/history.php?id=1981 http://status.its.unc.edu/history.php?id=1981 Normal ]]> Network Network Tue, 12 Sep 2017 12:38:09 -0400 http://status.its.unc.edu/history.php?id=1980 http://status.its.unc.edu/history.php?id=1980 Degraded At 12:34:23 PM on 9/12/2017, ITS detected a problem with DHCP leases for main campus wireless using Eduroam. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Qualys Qualys Mon, 11 Sep 2017 00:15:19 -0400 http://status.its.unc.edu/history.php?id=1979 http://status.its.unc.edu/history.php?id=1979 Normal ]]> Qualys Qualys Fri, 08 Sep 2017 12:34:42 -0400 http://status.its.unc.edu/history.php?id=1978 http://status.its.unc.edu/history.php?id=1978 Degraded Qualys is experiencing degraded service with the Cloud Agent. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue. ]]> Qualys Qualys Thu, 07 Sep 2017 00:18:05 -0400 http://status.its.unc.edu/history.php?id=1977 http://status.its.unc.edu/history.php?id=1977 Normal ]]> Qualys Qualys Wed, 06 Sep 2017 23:50:17 -0400 http://status.its.unc.edu/history.php?id=1976 http://status.its.unc.edu/history.php?id=1976 Degraded 'Qualys is experiencing an outage. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue.' ]]> Qualys Qualys Tue, 05 Sep 2017 18:11:15 -0400 http://status.its.unc.edu/history.php?id=1975 http://status.its.unc.edu/history.php?id=1975 Normal ]]> Qualys Qualys Tue, 05 Sep 2017 11:53:12 -0400 http://status.its.unc.edu/history.php?id=1974 http://status.its.unc.edu/history.php?id=1974 Degraded Qualys is experiencing a partial outage. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue.]]> Mail Mail Sat, 02 Sep 2017 18:38:03 -0400 http://status.its.unc.edu/history.php?id=1973 http://status.its.unc.edu/history.php?id=1973 Normal ]]> Mail Mail Sat, 02 Sep 2017 13:37:38 -0400 http://status.its.unc.edu/history.php?id=1972 http://status.its.unc.edu/history.php?id=1972 Investigating Issues At 1:23:57 PM on 9/2/2017, ITS detected a problem with relay.unc.edu. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. If you have any questions, please contact the ITS Service Desk at 962-HELP. Visit http://status.its.unc.edu to track the current operational state of ITS services. ]]> Qualys Qualys Sat, 02 Sep 2017 03:21:33 -0400 http://status.its.unc.edu/history.php?id=1971 http://status.its.unc.edu/history.php?id=1971 Normal ]]> Qualys Qualys Fri, 01 Sep 2017 10:47:52 -0400 http://status.its.unc.edu/history.php?id=1970 http://status.its.unc.edu/history.php?id=1970 Outage Qualys is experiencing an outage. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue. ]]> Skype for Business Skype for Business Fri, 01 Sep 2017 08:02:56 -0400 http://status.its.unc.edu/history.php?id=1969 http://status.its.unc.edu/history.php?id=1969 Normal ]]> Listserv Listserv Thu, 31 Aug 2017 15:40:04 -0400 http://status.its.unc.edu/history.php?id=1968 http://status.its.unc.edu/history.php?id=1968 Normal ]]> Listserv Listserv Thu, 31 Aug 2017 14:18:59 -0400 http://status.its.unc.edu/history.php?id=1967 http://status.its.unc.edu/history.php?id=1967 Investigating Issues UPDATE 2:00PM 8/31/17: Listserv was queuing incoming mailings for all lists, between about 10:30 and 1:30. These mailings are being processed now. Source of problem under investigation. INITIAL: At 1:23:23 PM on 8/31/2017 members of ITS staff began investigating a possible issue with Listserv. Updates will be communicated as they become available.]]> Skype for Business Skype for Business Thu, 31 Aug 2017 14:05:07 -0400 http://status.its.unc.edu/history.php?id=1966 http://status.its.unc.edu/history.php?id=1966 Degraded UPDATE: Microsoft has indicated the Skype for Business Online service is healthy and initial testing indicates Mac and iOS clients can now login without issues. We will continue to monitor the health of the service. INITIAL: Mac and iOS users are experiencing intermittent login issues to Skype for Business hosted on Office 365. ITS is working with Microsoft on the issue. We do not currently have a time estimate for resolution.]]> Listserv Listserv Thu, 31 Aug 2017 13:27:08 -0400 http://status.its.unc.edu/history.php?id=1965 http://status.its.unc.edu/history.php?id=1965 Investigating Issues At 1:23:23 PM on 8/31/2017 members of ITS staff began investigating a possible issue with Listserv. Updates will be communicated as they become available.]]> Windows Services Windows Services Wed, 30 Aug 2017 10:55:04 -0400 http://status.its.unc.edu/history.php?id=1964 http://status.its.unc.edu/history.php?id=1964 Normal ]]> Windows Services Windows Services Wed, 30 Aug 2017 10:27:52 -0400 http://status.its.unc.edu/history.php?id=1963 http://status.its.unc.edu/history.php?id=1963 Degraded UPDATE 10:30AM 8/30/17: ITS Staff are continuing to work on the issue and are testing a possible solution to the problem. The next update is scheduled for 11:00am. Please contact 962-HELP to report any problems that you experience that may be related to this outage. UPDATE 9:50AM 8/30/17: ITS staff are still investigating the problem and assessing the impact. Please contact 962-HELP to report any problems that you experience that may be related to this outage. Our next update will be at 10:30am. UPDATE 8:50AM 8/30/17: ITS staff are still working to resolve the issue. INITIAL: At 7:24:20 AM on 8/30/2017 members of ITS staff began investigating a possible issue with the ad.unc.edu domain. Updates will be communicated as they become available.]]> Windows Services Windows Services Wed, 30 Aug 2017 09:54:06 -0400 http://status.its.unc.edu/history.php?id=1962 http://status.its.unc.edu/history.php?id=1962 Degraded UPDATE 9:50AM 8/30/17: ITS staff are still investigating the problem and assessing the impact. Please contact 962-HELP to report any problems that you experience that may be related to this outage. Our next update will be at 10:30am. UPDATE 8:50AM 8/30/17: ITS staff are still working to resolve the issue. INITIAL: At 7:24:20 AM on 8/30/2017 members of ITS staff began investigating a possible issue with the ad.unc.edu domain. Updates will be communicated as they become available.]]> Windows Services Windows Services Wed, 30 Aug 2017 09:53:36 -0400 http://status.its.unc.edu/history.php?id=1961 http://status.its.unc.edu/history.php?id=1961 Degraded UPDATE 9:50AM 8/30/17: ITS Staff are still investigating the problem and assessing the impact. Please contact 962-HELP to report any problems that you experience that may be related to this outage. Our next update will be at 10:30am. UPDATE 8:50AM 8/30/17: ITS staff are still working to resolve the issue. INITIAL: At 7:24:20 AM on 8/30/2017 members of ITS staff began investigating a possible issue with the ad.unc.edu domain. Updates will be communicated as they become available.]]> Windows Services Windows Services Wed, 30 Aug 2017 08:54:32 -0400 http://status.its.unc.edu/history.php?id=1960 http://status.its.unc.edu/history.php?id=1960 Degraded UPDATE 8:50AM 8/30/17: ITS staff are still working to resolve the issue. INITIAL: At 7:24:20 AM on 8/30/2017 members of ITS staff began investigating a possible issue with the ad.unc.edu domain. Updates will be communicated as they become available.]]> Windows Services Windows Services Wed, 30 Aug 2017 07:31:55 -0400 http://status.its.unc.edu/history.php?id=1959 http://status.its.unc.edu/history.php?id=1959 Investigating Issues At 7:24:20 AM on 8/30/2017 members of ITS staff began investigating a possible issue with the ad.unc.edu domain. Updates will be communicated as they become available.]]> Skype for Business Skype for Business Tue, 29 Aug 2017 16:35:01 -0400 http://status.its.unc.edu/history.php?id=1958 http://status.its.unc.edu/history.php?id=1958 Degraded Mac and iOS users are experiencing intermittent login issues to Skype for Business hosted on Office 365. ITS is working with Microsoft on the issue. We do not currently have a time estimate for resolution.]]> Skype for Business Skype for Business Tue, 29 Aug 2017 16:14:34 -0400 http://status.its.unc.edu/history.php?id=1957 http://status.its.unc.edu/history.php?id=1957 Degraded At 3:55:24 PM on 8/29/2017, ITS detected a problem with Skype for Business Online. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Remedy Remedy Tue, 29 Aug 2017 01:53:57 -0400 http://status.its.unc.edu/history.php?id=1956 http://status.its.unc.edu/history.php?id=1956 Normal ]]> Remedy Remedy Tue, 29 Aug 2017 00:45:19 -0400 http://status.its.unc.edu/history.php?id=1955 http://status.its.unc.edu/history.php?id=1955 Degraded At 12:39:48 AM on 8/29/2017, ITS detected a problem with Remedy. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> SAS VA SAS VA Mon, 28 Aug 2017 22:55:17 -0400 http://status.its.unc.edu/history.php?id=1954 http://status.its.unc.edu/history.php?id=1954 Normal ]]>