University of North Carolina ITS Service Status http://status.its.unc.edu/rss.php Up-to-date report of the operational state of campus IT services at the University of North Carolina en-en Copyright 2018 Qualys Qualys Mon, 23 Jul 2018 04:30:13 -0400 http://status.its.unc.edu/history.php?id=2549 http://status.its.unc.edu/history.php?id=2549 Degraded Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1.']]> TouchNet Billpay Payments Platform TouchNet Billpay Payments Platform Sat, 21 Jul 2018 19:02:04 -0400 http://status.its.unc.edu/history.php?id=2548 http://status.its.unc.edu/history.php?id=2548 Normal ]]> TouchNet Billpay Payments Platform TouchNet Billpay Payments Platform Sat, 21 Jul 2018 17:18:16 -0400 http://status.its.unc.edu/history.php?id=2547 http://status.its.unc.edu/history.php?id=2547 Degraded Update 7/21/18 5:15PM: TouchNet Bill+Payment continues to be unavailable. At this time, we plan to place Bill+Payment in Maintenance until Monday morning so students get a message with planned time of availability. TouchNet does have planned maintenance Sunday evening, so we expect restoration at that time if not before. At 11:30:28 AM on 7/21/2018, ITS detected a problem with TouchNet Bill+Pay. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption.]]> TouchNet Billpay Payments Platform TouchNet Billpay Payments Platform Sat, 21 Jul 2018 14:56:57 -0400 http://status.its.unc.edu/history.php?id=2546 http://status.its.unc.edu/history.php?id=2546 Degraded At 11:30:28 AM on 7/21/2018, ITS detected a problem with TouchNet Bill+Pay. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption.]]> Telephone Service Telephone Service Wed, 18 Jul 2018 15:22:04 -0400 http://status.its.unc.edu/history.php?id=2545 http://status.its.unc.edu/history.php?id=2545 Normal ]]> Telephone Service Telephone Service Wed, 18 Jul 2018 15:08:39 -0400 http://status.its.unc.edu/history.php?id=2544 http://status.its.unc.edu/history.php?id=2544 Degraded ITS Telecom staff are continuing to work with Verizon technical staff to troubleshoot and resolve the intermittent problems on the 4,500 phone lines. Another update will be issued at 4pm today.]]> Telephone Service Telephone Service Wed, 18 Jul 2018 13:14:01 -0400 http://status.its.unc.edu/history.php?id=2543 http://status.its.unc.edu/history.php?id=2543 Degraded ITS staff are working with Verizon to resolve a partial outage of phone service on campus. The issue is with approximately 4,500 phone lines on campus and their ability to make and complete calls, primarily but not entirely, impacting School of Dentistry and School of Medicine. Emergency "Blue Light" and elevator phones are NOT impacted. We will update everyone with more information within an hour. ]]> Telephone Service Telephone Service Wed, 18 Jul 2018 11:47:31 -0400 http://status.its.unc.edu/history.php?id=2542 http://status.its.unc.edu/history.php?id=2542 Degraded We continue to work closely with the vendor on this issue and we will provide more updates when they are received. Initially it looks like this issue is impacting approximately 4,500 phone lines on campus with their ability to make and place calls. We are seeing a roughly 50% complete rate on this group of phones - or 50% blockages. This group of phones includes primarily, but not entirely, the Dental School and Medical School locations. ]]> Telephone Service Telephone Service Wed, 18 Jul 2018 10:49:00 -0400 http://status.its.unc.edu/history.php?id=2541 http://status.its.unc.edu/history.php?id=2541 Degraded Update At 10:48 AM on 7/18/2018,: This is occurring with all dialed numbers, but not every call. At 10:09:54 AM on 7/18/2018, ITS detected a problem with Telephone Services. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Telephone Service Telephone Service Wed, 18 Jul 2018 10:19:11 -0400 http://status.its.unc.edu/history.php?id=2540 http://status.its.unc.edu/history.php?id=2540 Degraded At 10:09:54 AM on 7/18/2018, ITS detected a problem with Telephone Services. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Heelmail Heelmail Tue, 17 Jul 2018 16:20:04 -0400 http://status.its.unc.edu/history.php?id=2539 http://status.its.unc.edu/history.php?id=2539 Normal ]]> Heelmail Heelmail Tue, 17 Jul 2018 16:06:14 -0400 http://status.its.unc.edu/history.php?id=2538 http://status.its.unc.edu/history.php?id=2538 Degraded At 3:59:12 PM on 7/17/2018, ITS detected a problem with Heelmail. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Qualys Qualys Tue, 17 Jul 2018 14:54:30 -0400 http://status.its.unc.edu/history.php?id=2537 http://status.its.unc.edu/history.php?id=2537 Normal ]]> Qualys Qualys Tue, 17 Jul 2018 14:12:27 -0400 http://status.its.unc.edu/history.php?id=2536 http://status.its.unc.edu/history.php?id=2536 Degraded Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1.]]> Qualys Qualys Fri, 13 Jul 2018 21:34:30 -0400 http://status.its.unc.edu/history.php?id=2535 http://status.its.unc.edu/history.php?id=2535 Normal ]]> Qualys Qualys Fri, 13 Jul 2018 17:04:53 -0400 http://status.its.unc.edu/history.php?id=2534 http://status.its.unc.edu/history.php?id=2534 Degraded Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1]]> Web Web Fri, 13 Jul 2018 14:11:04 -0400 http://status.its.unc.edu/history.php?id=2533 http://status.its.unc.edu/history.php?id=2533 Normal ]]> Qualys Qualys Fri, 13 Jul 2018 12:00:55 -0400 http://status.its.unc.edu/history.php?id=2532 http://status.its.unc.edu/history.php?id=2532 Normal ]]> Web Web Fri, 13 Jul 2018 11:41:20 -0400 http://status.its.unc.edu/history.php?id=2531 http://status.its.unc.edu/history.php?id=2531 Degraded ITS staff are currently investigating a possible problem with webpages hosted on sites.unc.edu. Some webpages are having intermittent issues loading correctly.]]> Web Web Fri, 13 Jul 2018 08:34:18 -0400 http://status.its.unc.edu/history.php?id=2530 http://status.its.unc.edu/history.php?id=2530 Investigating Issues ITS staff are currently investigating a possible problem with webpages hosted on sites.unc.edu. Some webpages are having intermittent issues loading correctly.]]> Identity Management Identity Management Thu, 12 Jul 2018 14:13:04 -0400 http://status.its.unc.edu/history.php?id=2529 http://status.its.unc.edu/history.php?id=2529 Normal ]]> Identity Management Identity Management Thu, 12 Jul 2018 14:02:15 -0400 http://status.its.unc.edu/history.php?id=2528 http://status.its.unc.edu/history.php?id=2528 Degraded At 1:58:04 PM on 7/12/2018, ITS detected a problem with Identity Management. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. ]]> CloudApps CloudApps Tue, 10 Jul 2018 13:19:04 -0400 http://status.its.unc.edu/history.php?id=2527 http://status.its.unc.edu/history.php?id=2527 Normal ]]> Network Network Tue, 10 Jul 2018 11:16:03 -0400 http://status.its.unc.edu/history.php?id=2526 http://status.its.unc.edu/history.php?id=2526 Normal ]]> Network Network Tue, 10 Jul 2018 10:31:58 -0400 http://status.its.unc.edu/history.php?id=2525 http://status.its.unc.edu/history.php?id=2525 Degraded At 10:28:37 AM on 7/10/2018, ITS detected a problem with the Wireless Network in ITS Manning. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> CloudApps CloudApps Tue, 10 Jul 2018 10:22:52 -0400 http://status.its.unc.edu/history.php?id=2524 http://status.its.unc.edu/history.php?id=2524 Degraded At 10:00 AM on 7/10/2018, ITS detected a problem with CloudApps. Affected projects are isolated to the departmental nodes, and only databases that were on the affected node. Users that are admins of these projects will be contacted directly as we work to resolve the issue. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Qualys Qualys Mon, 09 Jul 2018 19:07:40 -0400 http://status.its.unc.edu/history.php?id=2523 http://status.its.unc.edu/history.php?id=2523 Degraded Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1.]]> Network Network Sun, 08 Jul 2018 19:55:03 -0400 http://status.its.unc.edu/history.php?id=2522 http://status.its.unc.edu/history.php?id=2522 Normal ]]> Network Network Sun, 08 Jul 2018 15:35:26 -0400 http://status.its.unc.edu/history.php?id=2521 http://status.its.unc.edu/history.php?id=2521 Degraded At 3:00:08 PM on 7/8/2018, ITS detected a problem with a Machine Room switch in ITS Manning M5-18. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption.]]> Virtual Lab Virtual Lab Thu, 05 Jul 2018 13:59:04 -0400 http://status.its.unc.edu/history.php?id=2520 http://status.its.unc.edu/history.php?id=2520 Normal ]]> Virtual Lab Virtual Lab Thu, 05 Jul 2018 12:33:38 -0400 http://status.its.unc.edu/history.php?id=2519 http://status.its.unc.edu/history.php?id=2519 Degraded At 12:24:51 PM on 7/5/2018, ITS detected a problem with Virtual Lab. There appear to be sporadic issues with users logging into applications. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Qualys Qualys Thu, 05 Jul 2018 04:09:46 -0400 http://status.its.unc.edu/history.php?id=2518 http://status.its.unc.edu/history.php?id=2518 Normal ]]> Qualys Qualys Thu, 05 Jul 2018 03:29:35 -0400 http://status.its.unc.edu/history.php?id=2517 http://status.its.unc.edu/history.php?id=2517 Degraded US Platform 1: Users are unable to login to the UI Investigating - Qualys Cloud Operations team has noticed that the UI of US POD 1 is inaccessible. We are investigating the issue and further updates will be shared as they are received. ]]> Web Web Thu, 28 Jun 2018 11:09:03 -0400 http://status.its.unc.edu/history.php?id=2516 http://status.its.unc.edu/history.php?id=2516 Normal ]]> Web Web Thu, 28 Jun 2018 10:34:03 -0400 http://status.its.unc.edu/history.php?id=2515 http://status.its.unc.edu/history.php?id=2515 Degraded UPDATE 10:30AM 06/28/2018: The issue appears to be resolved. ITS staff are continuing to monitor. INITIAL: At 10:03:29 AM on 6/28/2018, ITS detected a problem with the UNC home page in WordPress. Sporadically, users are seeing reports of a Service Unavailable page. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Web Web Thu, 28 Jun 2018 10:13:08 -0400 http://status.its.unc.edu/history.php?id=2514 http://status.its.unc.edu/history.php?id=2514 Degraded At 10:03:29 AM on 6/28/2018, ITS detected a problem with the UNC home page in WordPress. Sporadically, users are seeing reports of a Service Unavailable page. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Qualys Qualys Wed, 27 Jun 2018 16:36:39 -0400 http://status.its.unc.edu/history.php?id=2513 http://status.its.unc.edu/history.php?id=2513 Normal ]]> Qualys Qualys Mon, 25 Jun 2018 07:15:50 -0400 http://status.its.unc.edu/history.php?id=2512 http://status.its.unc.edu/history.php?id=2512 Degraded Qualys Cloud Platform Operations is currently investigating an issue which is resulting in some of the External VM/PC/WAS Scans launching with a delay. Scans are staying in "Queued" state. Refer to https://status.qualys.com/ for more information.]]> Qualys Qualys Mon, 25 Jun 2018 00:23:58 -0400 http://status.its.unc.edu/history.php?id=2511 http://status.its.unc.edu/history.php?id=2511 Degraded US Platform 1 - Map Scans are stuck in Queued or Error status Investigating - Map Scans are stuck in Queued or Error status, investigation is in progress. Jun 24, 21:17 PDT ]]> Qualys Qualys Fri, 22 Jun 2018 06:47:15 -0400 http://status.its.unc.edu/history.php?id=2510 http://status.its.unc.edu/history.php?id=2510 Normal ]]> Qualys Qualys Fri, 22 Jun 2018 06:24:43 -0400 http://status.its.unc.edu/history.php?id=2509 http://status.its.unc.edu/history.php?id=2509 Outage Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1]]> Qualys Qualys Thu, 21 Jun 2018 17:54:48 -0400 http://status.its.unc.edu/history.php?id=2508 http://status.its.unc.edu/history.php?id=2508 Normal ]]> Citrix Citrix Thu, 21 Jun 2018 09:57:04 -0400 http://status.its.unc.edu/history.php?id=2507 http://status.its.unc.edu/history.php?id=2507 Normal ]]> Citrix Citrix Thu, 21 Jun 2018 09:50:34 -0400 http://status.its.unc.edu/history.php?id=2506 http://status.its.unc.edu/history.php?id=2506 Investigating Issues UPDATE: At 9:49 AM on 6/21/2018 Change has been made. Rule is working again. Citrix Users may need to logout and back in to get the refresh mapping. UPDATE: At 9:38 AM on 6/21/2018 Below is the latest update for this Change Plan. Please contact the ITS Service Desk at 962-HELP with any questions by referencing this Change Plan ID: 50709 There are drops on the firewall. We are working with security to unblock the port. We are investigating why the port was blocked at all. Once cleared the service will be back up. At 9:15:05 AM on 6/21/2018, ITS detected a problem with Citrix. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. Drive mapping that supports the TNS names file for access to Databases is missing. The Citrix team is working on it now. ]]> Citrix Citrix Thu, 21 Jun 2018 09:39:08 -0400 http://status.its.unc.edu/history.php?id=2505 http://status.its.unc.edu/history.php?id=2505 Investigating Issues UPDATE: At 9:38 AM on 6/21/2018 Below is the latest update for this Change Plan. Please contact the ITS Service Desk at 962-HELP with any questions by referencing this Change Plan ID: 50709 There are drops on the firewall. We are working with security to unblock the port. We are investigating why the port was blocked at all. Once cleared the service will be back up. At 9:15:05 AM on 6/21/2018, ITS detected a problem with Citrix. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. Drive mapping that supports the TNS names file for access to Databases is missing. The Citrix team is working on it now. ]]> Citrix Citrix Thu, 21 Jun 2018 09:34:48 -0400 http://status.its.unc.edu/history.php?id=2504 http://status.its.unc.edu/history.php?id=2504 Investigating Issues At 9:15:05 AM on 6/21/2018, ITS detected a problem with Citrix. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. Drive mapping that supports the TNS names file for access to Databases is missing. The Citrix team is working on it now. ]]> Citrix Citrix Thu, 21 Jun 2018 09:23:28 -0400 http://status.its.unc.edu/history.php?id=2503 http://status.its.unc.edu/history.php?id=2503 Investigating Issues At 9:15:05 AM on 6/21/2018, ITS detected a problem with Connect Carolina. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. Drive mapping the supports the TNS names file for access to Databases is missing. Citrix team is working on it now. ]]> Qualys Qualys Thu, 21 Jun 2018 05:22:00 -0400 http://status.its.unc.edu/history.php?id=2502 http://status.its.unc.edu/history.php?id=2502 Degraded Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1.]]> ConnectCarolina ConnectCarolina Wed, 20 Jun 2018 08:36:04 -0400 http://status.its.unc.edu/history.php?id=2501 http://status.its.unc.edu/history.php?id=2501 Normal ]]> ConnectCarolina ConnectCarolina Wed, 20 Jun 2018 07:54:41 -0400 http://status.its.unc.edu/history.php?id=2500 http://status.its.unc.edu/history.php?id=2500 Outage At 7:49:43 AM on 6/20/2018, ITS detected a problem with Connect Carolina. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. ]]> Virtual Lab Virtual Lab Sun, 17 Jun 2018 11:14:03 -0400 http://status.its.unc.edu/history.php?id=2499 http://status.its.unc.edu/history.php?id=2499 Normal ]]> Virtual Lab Virtual Lab Sun, 17 Jun 2018 10:22:58 -0400 http://status.its.unc.edu/history.php?id=2498 http://status.its.unc.edu/history.php?id=2498 Degraded At 10:03:57 AM on 6/17/2018, ITS detected a problem with Virtual Lab. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> TIM TIM Thu, 14 Jun 2018 13:20:04 -0400 http://status.its.unc.edu/history.php?id=2497 http://status.its.unc.edu/history.php?id=2497 Normal ]]> TIM TIM Thu, 14 Jun 2018 12:30:36 -0400 http://status.its.unc.edu/history.php?id=2496 http://status.its.unc.edu/history.php?id=2496 Degraded At 12:24:49 PM on 6/14/2018, ITS detected a problem with TIM. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. ]]> directory.unc.edu directory.unc.edu Thu, 14 Jun 2018 10:29:04 -0400 http://status.its.unc.edu/history.php?id=2495 http://status.its.unc.edu/history.php?id=2495 Normal ]]> directory.unc.edu directory.unc.edu Thu, 14 Jun 2018 09:51:04 -0400 http://status.its.unc.edu/history.php?id=2494 http://status.its.unc.edu/history.php?id=2494 Outage Update 9:50 AM on 6/14/2018: Below is the latest update for this Change Plan. Please contact the ITS Service Desk at 962-HELP with any questions by referencing this Change Plan ID: 50643 ITS staff have discovered the issue that is causing the application to crash, which is a misconfiguration in the web services that access the directory data. It's going to take a while to fix. ITS staff are working as rapidly as possible to get a fix in place. At 9:05:14 AM on 6/14/2018, ITS detected a problem with directory.unc.edu. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. If you have any questions, please contact the ITS Service Desk at 962-HELP. Visit http://status.its.unc.edu to track the current operational state of ITS services. ]]> directory.unc.edu directory.unc.edu Thu, 14 Jun 2018 09:09:48 -0400 http://status.its.unc.edu/history.php?id=2493 http://status.its.unc.edu/history.php?id=2493 Outage At 9:05:14 AM on 6/14/2018, ITS detected a problem with directory.unc.edu. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. If you have any questions, please contact the ITS Service Desk at 962-HELP. Visit http://status.its.unc.edu to track the current operational state of ITS services. ]]> WordPress WordPress Wed, 13 Jun 2018 13:16:04 -0400 http://status.its.unc.edu/history.php?id=2492 http://status.its.unc.edu/history.php?id=2492 Normal ]]> WordPress WordPress Wed, 13 Jun 2018 13:02:41 -0400 http://status.its.unc.edu/history.php?id=2491 http://status.its.unc.edu/history.php?id=2491 Investigating Issues UPDATE 1:00PM 6/13/2018: The issue with WordPress is only impacting the sites.unc.edu network. INITIAL: At 12:32:09 PM on 6/13/2018, ITS detected a problem with WordPress. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> WordPress WordPress Wed, 13 Jun 2018 12:38:57 -0400 http://status.its.unc.edu/history.php?id=2490 http://status.its.unc.edu/history.php?id=2490 Investigating Issues At 12:32:09 PM on 6/13/2018, ITS detected a problem with WordPress. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. If you have any questions, please contact the ITS Service Desk at 962-HELP. Visit http://status.its.unc.edu to track the current operational state of ITS services.]]> Cloud Apps Cloud Apps Wed, 13 Jun 2018 09:51:04 -0400 http://status.its.unc.edu/history.php?id=2489 http://status.its.unc.edu/history.php?id=2489 Normal ]]> Cloud Apps Cloud Apps Wed, 13 Jun 2018 09:11:29 -0400 http://status.its.unc.edu/history.php?id=2488 http://status.its.unc.edu/history.php?id=2488 Degraded At 9:01:21 AM on 6/13/2018, ITS detected an unexpected problem with the planned CloudApps work (CP 50545) where the web console has become unavailable. Running applications are not impacted, but the ability to perform normal operations via the web user interface (builds, deployments, etc) are not currently available. We are engaging our vendor for assistance with this matter.]]> CloudApps CloudApps Wed, 13 Jun 2018 09:10:49 -0400 http://status.its.unc.edu/history.php?id=2487 http://status.its.unc.edu/history.php?id=2487 Normal ]]> CloudApps CloudApps Wed, 13 Jun 2018 09:10:08 -0400 http://status.its.unc.edu/history.php?id=2486 http://status.its.unc.edu/history.php?id=2486 Degraded At 9:01:21 AM on 6/13/2018, ITS detected an unexpected problem with the planned CloudApps work (CP 50545) where the web console has become unavailable. Running applications are not impacted, but the ability to perform normal operations via the web user interface (builds, deployments, etc) are not currently available. We are engaging our vendor for assistance with this matter.]]> User Authentication User Authentication Tue, 05 Jun 2018 14:18:06 -0400 http://status.its.unc.edu/history.php?id=2485 http://status.its.unc.edu/history.php?id=2485 Normal ]]> User Authentication User Authentication Tue, 05 Jun 2018 12:54:19 -0400 http://status.its.unc.edu/history.php?id=2484 http://status.its.unc.edu/history.php?id=2484 Degraded At 12:46:47 PM on 6/5/2018, ITS detected a problem with LDAP. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. One particular server appears to be out of sync with the others. We will remove it from the pool and ensure that services appear to be back to normal, if slightly degraded (3 servers instead of 4.) ]]> TIM TIM Tue, 05 Jun 2018 02:49:04 -0400 http://status.its.unc.edu/history.php?id=2483 http://status.its.unc.edu/history.php?id=2483 Normal ]]> TIM TIM Tue, 05 Jun 2018 02:06:46 -0400 http://status.its.unc.edu/history.php?id=2482 http://status.its.unc.edu/history.php?id=2482 Degraded At 2:02:03 AM on 6/5/2018, ITS detected a problem with TIM. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Identity Management Identity Management Sat, 02 Jun 2018 13:32:04 -0400 http://status.its.unc.edu/history.php?id=2481 http://status.its.unc.edu/history.php?id=2481 Normal ]]> Identity Management Identity Management Sat, 02 Jun 2018 13:28:25 -0400 http://status.its.unc.edu/history.php?id=2480 http://status.its.unc.edu/history.php?id=2480 Degraded At 1:24:04 PM on 6/2/2018, ITS detected a problem with the MFA (Office 365 2-Step Auth) Enrollment interface. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. Currently, any portions of the site protected by Web SSO are not accessible.]]> CloudApps CloudApps Fri, 01 Jun 2018 09:40:05 -0400 http://status.its.unc.edu/history.php?id=2478 http://status.its.unc.edu/history.php?id=2478 Normal ]]> CloudApps CloudApps Fri, 01 Jun 2018 09:21:35 -0400 http://status.its.unc.edu/history.php?id=2477 http://status.its.unc.edu/history.php?id=2477 Degraded UPDATE 9:20AM 06/01/2018: ITS staff believe the issue has been resolved. They are continuing to investigate the root cause. INITIAL: At 8:54:36 AM on 6/1/2018, ITS detected a problem with some nodes on Carolina CloudApps that support campus departmental applications. Some, but not all, campus departmental sites are reporting that their applications are not available. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. If you have any questions, please contact the ITS Service Desk at 962-HELP. ]]> CloudApps CloudApps Fri, 01 Jun 2018 09:00:57 -0400 http://status.its.unc.edu/history.php?id=2476 http://status.its.unc.edu/history.php?id=2476 Degraded At 8:54:36 AM on 6/1/2018, ITS detected a problem with some nodes on Carolina CloudApps that support campus departmental applications. Some, but not all, campus departmental sites are reporting that their applications are not available. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. If you have any questions, please contact the ITS Service Desk at 962-HELP. Visit http://status.its.unc.edu to track the current operational state of ITS services. ]]> Sakai Sakai Tue, 29 May 2018 14:00:04 -0400 http://status.its.unc.edu/history.php?id=2475 http://status.its.unc.edu/history.php?id=2475 Normal ]]> Sakai Sakai Tue, 29 May 2018 13:39:48 -0400 http://status.its.unc.edu/history.php?id=2474 http://status.its.unc.edu/history.php?id=2474 Degraded At 1:25:15 PM on 5/29/2018, ITS detected a problem with the Sakai VoiceThread integration. Users should be able to access VoiceThread directly at https://unc.voicethread.com while members of the ITS staff work to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Finance Finance Thu, 24 May 2018 12:27:04 -0400 http://status.its.unc.edu/history.php?id=2473 http://status.its.unc.edu/history.php?id=2473 Normal ]]> Finance Finance Thu, 24 May 2018 09:33:57 -0400 http://status.its.unc.edu/history.php?id=2472 http://status.its.unc.edu/history.php?id=2472 Degraded UPDATE 9:30AM 5/24/2018: ConnectCarolina Finance Production is now available. Estimated restoration time for ConnectCarolina Finance Reporting is still 12:00PM. UPDATE 9:00AM 5/24/2018: Estimated restoration time is 10:00AM for ConnectCarolina Finance Production and 12:00PM for ConnectCarolina Finance Reporting. UPDATE 8:50AM 5/24/2018: ITS staff have decided to proceed with a restart of ConnectCarolina Finance Production to resolve the problem. Estimated restoration time is 10:00AM. UPDATE 8:30AM 5/24/2018: ConnectCarolina Finance Reporting is currently unavailable. A restart of ConnectCarolina Finance Production may be required to fix the problem. INITIAL: At 7:40:27 AM on 5/24/2018, ITS detected a problem with ConnectCarolina Finance. We are working through an issue with ConnectCarolina Finance (FSCM) databases. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Finance Finance Thu, 24 May 2018 09:08:30 -0400 http://status.its.unc.edu/history.php?id=2471 http://status.its.unc.edu/history.php?id=2471 Degraded UPDATE 9:00AM 5/24/2018: Estimated restoration time is 10:00AM for ConnectCarolina Finance Production and 12:00PM for ConnectCarolina Finance Reporting. UPDATE 8:50AM 5/24/2018: ITS staff have decided to proceed with a restart of ConnectCarolina Finance Production to resolve the problem. Estimated restoration time is 10:00AM. UPDATE 8:30AM 5/24/2018: ConnectCarolina Finance Reporting is currently unavailable. A restart of ConnectCarolina Finance Production may be required to fix the problem. INITIAL: At 7:40:27 AM on 5/24/2018, ITS detected a problem with ConnectCarolina Finance. We are working through an issue with ConnectCarolina Finance (FSCM) databases. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Finance Finance Thu, 24 May 2018 08:54:22 -0400 http://status.its.unc.edu/history.php?id=2470 http://status.its.unc.edu/history.php?id=2470 Degraded UPDATE 8:50AM 5/24/2018: ITS staff have decided to proceed with a restart of ConnectCarolina Finance Production to resolve the problem. Estimated restoration time is 10:00AM. UPDATE 8:30AM 5/24/2018: ConnectCarolina Finance Reporting is currently unavailable. A restart of ConnectCarolina Finance Production may be required to fix the problem. INITIAL: At 7:40:27 AM on 5/24/2018, ITS detected a problem with ConnectCarolina Finance. We are working through an issue with ConnectCarolina Finance (FSCM) databases. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Finance Finance Thu, 24 May 2018 08:33:11 -0400 http://status.its.unc.edu/history.php?id=2469 http://status.its.unc.edu/history.php?id=2469 Degraded UPDATE 8:30AM 5/24/2018: ConnectCarolina Finance Reporting is currently unavailable. A restart of ConnectCarolina Finance Production may be required to fix the problem. INITIAL: At 7:40:27 AM on 5/24/2018, ITS detected a problem with ConnectCarolina Finance. We are working through an issue with ConnectCarolina Finance (FSCM) databases. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Finance Finance Thu, 24 May 2018 07:50:28 -0400 http://status.its.unc.edu/history.php?id=2468 http://status.its.unc.edu/history.php?id=2468 Degraded At 7:40:27 AM on 5/24/2018, ITS detected a problem with ConnectCarolina Finance. We are working through an issue with ConnectCarolina Finance (FSCM) databases. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> SAS VA SAS VA Tue, 22 May 2018 04:21:04 -0400 http://status.its.unc.edu/history.php?id=2467 http://status.its.unc.edu/history.php?id=2467 Normal ]]> SAS VA SAS VA Tue, 22 May 2018 04:07:51 -0400 http://status.its.unc.edu/history.php?id=2466 http://status.its.unc.edu/history.php?id=2466 Degraded The file system issues has been resolved and we are in the process of reloading data for SAS VA. This is expected to complete in the 4:30AM timeframe.]]> SAS VA SAS VA Tue, 22 May 2018 03:32:23 -0400 http://status.its.unc.edu/history.php?id=2465 http://status.its.unc.edu/history.php?id=2465 Degraded SAS services are not responding due to I/O errors on the file system. Entsys is currently fixing this problem.]]> SAS VA SAS VA Tue, 22 May 2018 03:31:40 -0400 http://status.its.unc.edu/history.php?id=2464 http://status.its.unc.edu/history.php?id=2464 Degraded ]]> SAS VA SAS VA Tue, 22 May 2018 02:29:35 -0400 http://status.its.unc.edu/history.php?id=2463 http://status.its.unc.edu/history.php?id=2463 Degraded At 2:22:56 AM on 5/22/2018, ITS detected a problem with SAS. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> SAS VA SAS VA Tue, 22 May 2018 02:27:40 -0400 http://status.its.unc.edu/history.php?id=2462 http://status.its.unc.edu/history.php?id=2462 Degraded At 2:22:56 AM on 5/22/2018, ITS detected a problem with SAS. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Network Network Sat, 19 May 2018 14:08:42 -0400 http://status.its.unc.edu/history.php?id=2461 http://status.its.unc.edu/history.php?id=2461 Normal ]]> Network Network Sat, 19 May 2018 07:35:41 -0400 http://status.its.unc.edu/history.php?id=2460 http://status.its.unc.edu/history.php?id=2460 Degraded Scheduled network maintenance has begun in the Med School. The following buildings will experience an outage lasting up to 5 hours: • MacNider Hall • Thurston-Bowles Building • Berryhill Hall • Burnett-Womack Building • Bondurant Hall • *Old Clinic/Old Infirmary • TEACCH • AHEC Building • LIS connections (only a few active devices) – not the main connection for UNC HCS traffic reaching School of Medicine • *Wings B-E • Brinkhous-Bullitt *Some floors of these buildings utilize UNC Healthcare networking and those floors will not be affected. During the outage there will no networking available in the above buildings including the following services: • Desk Phones • Internet • EPIC • File Shares • Printing • UNC/UNC School of Medicine Websites. This also includes any and all F&O devices on the network in the above buildings. ]]> Storage Storage Fri, 18 May 2018 10:53:04 -0400 http://status.its.unc.edu/history.php?id=2459 http://status.its.unc.edu/history.php?id=2459 Normal ]]> Storage Storage Fri, 18 May 2018 07:06:40 -0400 http://status.its.unc.edu/history.php?id=2458 http://status.its.unc.edu/history.php?id=2458 Degraded UPDATE 5/18/2018 7:00AM: ITS administrators have restored the data to the customer. The customer is currently verifying the data. INITIAL: At 2:42:25 PM on 4/30/2018, ITS detected a problem with storage.unc.edu. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. If you have any questions, please contact the ITS Service Desk at 962-HELP. Visit http://status.its.unc.edu to track the current operational state of ITS services. ]]> Storage Storage Thu, 17 May 2018 19:02:14 -0400 http://status.its.unc.edu/history.php?id=2457 http://status.its.unc.edu/history.php?id=2457 Degraded UPDATE 5/17/2018 7:00PM: ITS administrators have restored the data to the customer. The customer is currently verifying the data. INITIAL: At 2:42:25 PM on 4/30/2018, ITS detected a problem with storage.unc.edu. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. If you have any questions, please contact the ITS Service Desk at 962-HELP. Visit http://status.its.unc.edu to track the current operational state of ITS services. ]]> Sakai Sakai Thu, 17 May 2018 09:54:05 -0400 http://status.its.unc.edu/history.php?id=2456 http://status.its.unc.edu/history.php?id=2456 Normal ]]> Sakai Sakai Thu, 17 May 2018 09:36:41 -0400 http://status.its.unc.edu/history.php?id=2455 http://status.its.unc.edu/history.php?id=2455 Degraded At 9:29:48 AM on 5/17/2018, ITS detected a problem with Sakai. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Storage Storage Thu, 17 May 2018 07:01:36 -0400 http://status.its.unc.edu/history.php?id=2454 http://status.its.unc.edu/history.php?id=2454 Degraded UPDATE 5/17/2018 7:00AM: ITS administrators have restored the data to the customer. The customer is currently verifying the data. INITIAL: At 2:42:25 PM on 4/30/2018, ITS detected a problem with storage.unc.edu. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. If you have any questions, please contact the ITS Service Desk at 962-HELP. Visit http://status.its.unc.edu to track the current operational state of ITS services. ]]> Storage Storage Wed, 16 May 2018 19:02:37 -0400 http://status.its.unc.edu/history.php?id=2453 http://status.its.unc.edu/history.php?id=2453 Degraded UPDATE 5/16/2018 7:00PM: ITS administrators have restored the data to the customer. The customer is currently verifying the data. INITIAL: At 2:42:25 PM on 4/30/2018, ITS detected a problem with storage.unc.edu. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. If you have any questions, please contact the ITS Service Desk at 962-HELP. Visit http://status.its.unc.edu to track the current operational state of ITS services. ]]> Storage Storage Wed, 16 May 2018 07:02:36 -0400 http://status.its.unc.edu/history.php?id=2452 http://status.its.unc.edu/history.php?id=2452 Degraded UPDATE 5/16/2018 7:00AM: ITS administrators have restored the data to the customer. The customer is currently verifying the data. INITIAL: At 2:42:25 PM on 4/30/2018, ITS detected a problem with storage.unc.edu. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. If you have any questions, please contact the ITS Service Desk at 962-HELP. Visit http://status.its.unc.edu to track the current operational state of ITS services. ]]> Storage Storage Tue, 15 May 2018 19:05:33 -0400 http://status.its.unc.edu/history.php?id=2451 http://status.its.unc.edu/history.php?id=2451 Degraded UPDATE 5/15/2018 7:00PM: ITS administrators have restored the data to the customer. The customer is currently verifying the data. INITIAL: At 2:42:25 PM on 4/30/2018, ITS detected a problem with storage.unc.edu. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. If you have any questions, please contact the ITS Service Desk at 962-HELP. Visit http://status.its.unc.edu to track the current operational state of ITS services. ]]> Network Authentication Network Authentication Tue, 15 May 2018 14:33:04 -0400 http://status.its.unc.edu/history.php?id=2450 http://status.its.unc.edu/history.php?id=2450 Normal ]]> Identity Management Identity Management Tue, 15 May 2018 14:27:05 -0400 http://status.its.unc.edu/history.php?id=2449 http://status.its.unc.edu/history.php?id=2449 Normal ]]>