University of North Carolina ITS Service Status http://status.its.unc.edu/rss.php Up-to-date report of the operational state of campus IT services at the University of North Carolina en-en Copyright 2017 Qualys Qualys Fri, 15 Dec 2017 13:41:04 -0500 http://status.its.unc.edu/history.php?id=2148 http://status.its.unc.edu/history.php?id=2148 Normal ]]> Qualys Qualys Fri, 15 Dec 2017 13:03:37 -0500 http://status.its.unc.edu/history.php?id=2147 http://status.its.unc.edu/history.php?id=2147 Degraded Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1. ]]> SAS VA SAS VA Fri, 15 Dec 2017 12:01:04 -0500 http://status.its.unc.edu/history.php?id=2146 http://status.its.unc.edu/history.php?id=2146 Normal ]]> SAS VA SAS VA Fri, 15 Dec 2017 11:13:19 -0500 http://status.its.unc.edu/history.php?id=2145 http://status.its.unc.edu/history.php?id=2145 Degraded At 10:59:26 AM on 12/15/2017, ITS detected a problem with SAS odbc configuration which will impact ETLs. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. ]]> Network Network Thu, 14 Dec 2017 16:10:05 -0500 http://status.its.unc.edu/history.php?id=2144 http://status.its.unc.edu/history.php?id=2144 Normal ]]> Network Network Thu, 14 Dec 2017 15:32:19 -0500 http://status.its.unc.edu/history.php?id=2143 http://status.its.unc.edu/history.php?id=2143 Degraded At 3:21:41 PM on 12/14/2017, ITS detected a problem with Network connectivity on the 8th floor of Morrison Residence Hall. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Network Network Thu, 14 Dec 2017 15:32:01 -0500 http://status.its.unc.edu/history.php?id=2142 http://status.its.unc.edu/history.php?id=2142 Investigating Issues At 3:21:41 PM on 12/14/2017, ITS detected a problem with Network connectivity on the 8th floor of Morrison Residence Hall. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Citrix Citrix Wed, 13 Dec 2017 14:31:03 -0500 http://status.its.unc.edu/history.php?id=2141 http://status.its.unc.edu/history.php?id=2141 Normal ]]> Citrix Citrix Wed, 13 Dec 2017 14:14:03 -0500 http://status.its.unc.edu/history.php?id=2140 http://status.its.unc.edu/history.php?id=2140 Investigating Issues Users are reporting not being able to see the APPS tab in the Citrix portal UNCApps. We are looking at the StoreFront that supports that environment. Virtual Labs and ToolBox seem unaffected. We will update as more information becomes available. ]]> Citrix Citrix Wed, 13 Dec 2017 14:12:28 -0500 http://status.its.unc.edu/history.php?id=2139 http://status.its.unc.edu/history.php?id=2139 Investigating Issues Users are reporting not being able to see the APPS tab in the Citrix portal UNCApps. We are looking at the StoreFront that supports that environment. Virtual Labs and ToolBox seem unaffected. We will update as more information becomes available. ]]> Databases Databases Mon, 11 Dec 2017 12:54:04 -0500 http://status.its.unc.edu/history.php?id=2138 http://status.its.unc.edu/history.php?id=2138 Normal ]]> Databases Databases Mon, 11 Dec 2017 11:35:36 -0500 http://status.its.unc.edu/history.php?id=2137 http://status.its.unc.edu/history.php?id=2137 Degraded At 11:27:39 AM on 12/11/2017, ITS detected a problem with the Software Acquisitions Portal & Incommon services. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> CloudApps CloudApps Mon, 11 Dec 2017 09:46:03 -0500 http://status.its.unc.edu/history.php?id=2136 http://status.its.unc.edu/history.php?id=2136 Normal ]]> CloudApps CloudApps Mon, 11 Dec 2017 09:15:53 -0500 http://status.its.unc.edu/history.php?id=2135 http://status.its.unc.edu/history.php?id=2135 Degraded At 9:01:48 AM on 12/11/2017, ITS detected a problem with an Enterprise Applications node of Carolina CloudApps. Some applications on this node have become non-responsive and we are working on restoring those services as quickly as possible.]]> Voice Messaging Voice Messaging Fri, 08 Dec 2017 17:43:03 -0500 http://status.its.unc.edu/history.php?id=2134 http://status.its.unc.edu/history.php?id=2134 Normal ]]> Voice Messaging Voice Messaging Fri, 08 Dec 2017 15:11:39 -0500 http://status.its.unc.edu/history.php?id=2133 http://status.its.unc.edu/history.php?id=2133 Investigating Issues At 2:53:00 PM on 12/8/2017, ITS detected a problem with the Unified Messaging portion of Voice Messaging. This problem only effects Unified Messaging users from the Kenan-Flagler Business School. We will be making adjustments to the configuration after 5:00 PM today. We do not anticipate a total voicemail outage. Updates will be communicated as they become available.]]> Qualys Qualys Fri, 01 Dec 2017 14:30:54 -0500 http://status.its.unc.edu/history.php?id=2132 http://status.its.unc.edu/history.php?id=2132 Normal ]]> Qualys Qualys Thu, 30 Nov 2017 11:15:04 -0500 http://status.its.unc.edu/history.php?id=2131 http://status.its.unc.edu/history.php?id=2131 Degraded Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1]]> Network Network Tue, 28 Nov 2017 16:45:04 -0500 http://status.its.unc.edu/history.php?id=2130 http://status.its.unc.edu/history.php?id=2130 Normal ]]> Network Network Tue, 28 Nov 2017 16:17:28 -0500 http://status.its.unc.edu/history.php?id=2129 http://status.its.unc.edu/history.php?id=2129 Outage 4:15 PM - Update: There appears to be a fiber issue between the Student Health Building and the Tier 1 switch. Appropriate groups including the Fiber team are investigating this issue currently. No ETA on when this connection issue will be resolved can be provided at this time. At 3:36:13 PM on 11/28/2017, ITS detected a problem with the network in the Student Health building. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption.]]> Network Network Tue, 28 Nov 2017 15:40:07 -0500 http://status.its.unc.edu/history.php?id=2128 http://status.its.unc.edu/history.php?id=2128 Outage At 3:36:13 PM on 11/28/2017, ITS detected a problem with the network in the Student Health building. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption.]]> ConnectCarolina ConnectCarolina Tue, 28 Nov 2017 10:11:07 -0500 http://status.its.unc.edu/history.php?id=2127 http://status.its.unc.edu/history.php?id=2127 Normal ]]> ConnectCarolina ConnectCarolina Tue, 28 Nov 2017 09:36:09 -0500 http://status.its.unc.edu/history.php?id=2126 http://status.its.unc.edu/history.php?id=2126 Degraded At 9:12:43 AM on 11/28/2017, ITS detected a problem with ConnectCarolina that is likely related to Change Plan 49526. We are working to identify the issue and will post updates frequently.]]> Identity Management Identity Management Tue, 28 Nov 2017 09:13:05 -0500 http://status.its.unc.edu/history.php?id=2125 http://status.its.unc.edu/history.php?id=2125 Normal ]]> Identity Management Identity Management Tue, 28 Nov 2017 08:37:37 -0500 http://status.its.unc.edu/history.php?id=2124 http://status.its.unc.edu/history.php?id=2124 Degraded At 8:32:42 AM on 11/28/2017, ITS detected a problem with the Password Change Site. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption.]]> Identity Management Identity Management Mon, 27 Nov 2017 14:22:04 -0500 http://status.its.unc.edu/history.php?id=2123 http://status.its.unc.edu/history.php?id=2123 Normal ]]> Identity Management Identity Management Mon, 27 Nov 2017 14:15:00 -0500 http://status.its.unc.edu/history.php?id=2122 http://status.its.unc.edu/history.php?id=2122 Degraded At 2:10:00 PM on 11/27/2017, ITS detected a problem with selfservice.unc.edu. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption.]]> Databases Databases Mon, 27 Nov 2017 08:18:04 -0500 http://status.its.unc.edu/history.php?id=2121 http://status.its.unc.edu/history.php?id=2121 Normal ]]> Databases Databases Mon, 27 Nov 2017 07:56:52 -0500 http://status.its.unc.edu/history.php?id=2120 http://status.its.unc.edu/history.php?id=2120 Degraded At 7:44:22 AM on 11/27/2017, ITS detected a problem with Legacy HR. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. During a database restart on November 23rd, the database started on an old Oracle Home. The database will be moved to the correct binaries and Oracle Home. ]]> Network Network Tue, 21 Nov 2017 13:09:07 -0500 http://status.its.unc.edu/history.php?id=2119 http://status.its.unc.edu/history.php?id=2119 Normal ]]> Network Network Tue, 21 Nov 2017 12:17:46 -0500 http://status.its.unc.edu/history.php?id=2118 http://status.its.unc.edu/history.php?id=2118 Investigating Issues At 12:09:19 PM on 11/21/2017, ITS detected a problem with network connectivity at Wilson Library. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Network Network Tue, 21 Nov 2017 12:17:19 -0500 http://status.its.unc.edu/history.php?id=2117 http://status.its.unc.edu/history.php?id=2117 Investigating Issues At 12:09:19 PM on 11/21/2017, ITS detected a problem with network connectivity at Wilson Library. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Web Travel Web Travel Mon, 20 Nov 2017 16:47:04 -0500 http://status.its.unc.edu/history.php?id=2116 http://status.its.unc.edu/history.php?id=2116 Normal ]]> Web Travel Web Travel Mon, 20 Nov 2017 16:19:05 -0500 http://status.its.unc.edu/history.php?id=2115 http://status.its.unc.edu/history.php?id=2115 Degraded At 4:06:55 PM on 11/20/2017, ITS detected a problem with Web Travel. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> ITS Apps ITS Apps Sat, 18 Nov 2017 09:50:03 -0500 http://status.its.unc.edu/history.php?id=2114 http://status.its.unc.edu/history.php?id=2114 Normal ]]> ITS Apps ITS Apps Sat, 18 Nov 2017 09:17:42 -0500 http://status.its.unc.edu/history.php?id=2113 http://status.its.unc.edu/history.php?id=2113 Degraded Maintenance on itsapps.unc.edu, which hosts several ITS provided applications, is running longer than expected. Updates will be provided as they become available. Change Plan ID 49510]]> Qualys Qualys Fri, 17 Nov 2017 19:46:03 -0500 http://status.its.unc.edu/history.php?id=2112 http://status.its.unc.edu/history.php?id=2112 Normal ]]> SAS VA SAS VA Thu, 16 Nov 2017 22:39:28 -0500 http://status.its.unc.edu/history.php?id=2111 http://status.its.unc.edu/history.php?id=2111 Normal ]]> SAS VA SAS VA Thu, 16 Nov 2017 21:09:29 -0500 http://status.its.unc.edu/history.php?id=2110 http://status.its.unc.edu/history.php?id=2110 Degraded At 8:35 PM on 11/16/2017, ITS detected a hardware problem with the SAS and SAS VA Production environment. To diagnose further, we will be putting up a maintenance page so users are given a controlled outage message while we run diagnostics on the host.]]> Qualys Qualys Thu, 16 Nov 2017 10:19:25 -0500 http://status.its.unc.edu/history.php?id=2109 http://status.its.unc.edu/history.php?id=2109 Degraded Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1.]]> Qualys Qualys Wed, 15 Nov 2017 23:37:48 -0500 http://status.its.unc.edu/history.php?id=2108 http://status.its.unc.edu/history.php?id=2108 Normal ]]> Qualys Qualys Wed, 15 Nov 2017 13:13:46 -0500 http://status.its.unc.edu/history.php?id=2107 http://status.its.unc.edu/history.php?id=2107 Degraded Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1.]]> Listserv Listserv Tue, 14 Nov 2017 13:05:04 -0500 http://status.its.unc.edu/history.php?id=2106 http://status.its.unc.edu/history.php?id=2106 Normal ]]> Listserv Listserv Tue, 14 Nov 2017 12:04:40 -0500 http://status.its.unc.edu/history.php?id=2105 http://status.its.unc.edu/history.php?id=2105 Degraded Update: 12:00 PM on 11/14/2017: At this point the Listserv queue is processing and flowing. There may be some latency experienced while the backlog exhausts itself. Further updates may be communciated as they become available. At 10:45 AM on 11/14/2017 members of ITS staff began investigating a possible issue with Listserv. Updates will be communicated as they become available. ]]> Listserv Listserv Tue, 14 Nov 2017 11:15:45 -0500 http://status.its.unc.edu/history.php?id=2104 http://status.its.unc.edu/history.php?id=2104 Investigating Issues At 10:45 AM on 11/14/2017 members of ITS staff began investigating a possible issue with Listserv. Updates will be communicated as they become available. ]]> Network Network Thu, 09 Nov 2017 07:50:55 -0500 http://status.its.unc.edu/history.php?id=2103 http://status.its.unc.edu/history.php?id=2103 Normal ]]> Network Network Thu, 09 Nov 2017 07:32:41 -0500 http://status.its.unc.edu/history.php?id=2102 http://status.its.unc.edu/history.php?id=2102 Degraded ITS is conducting maintenance on one of the intrusion prevention devices. Users may experience intermittent network issues until the work is complete.]]> ConnectCarolina ConnectCarolina Wed, 08 Nov 2017 12:02:06 -0500 http://status.its.unc.edu/history.php?id=2101 http://status.its.unc.edu/history.php?id=2101 Normal ]]> ConnectCarolina ConnectCarolina Wed, 08 Nov 2017 11:42:54 -0500 http://status.its.unc.edu/history.php?id=2100 http://status.its.unc.edu/history.php?id=2100 Investigating Issues As of 11:25 a.m. we believe performance problems have been cleared for finance, HR/Payroll and student administration systems. We will continue to monitor the situation.]]> ConnectCarolina ConnectCarolina Wed, 08 Nov 2017 11:30:44 -0500 http://status.its.unc.edu/history.php?id=2099 http://status.its.unc.edu/history.php?id=2099 Investigating Issues As of 11:25AM, Performance Issues have cleared. TouchNet Bill+pay and Campus Solutions are operating normally. We will continue to monitor performance through the day.]]> ConnectCarolina ConnectCarolina Wed, 08 Nov 2017 11:04:46 -0500 http://status.its.unc.edu/history.php?id=2098 http://status.its.unc.edu/history.php?id=2098 Degraded ConnectCarolina is experiencing performance issues, including affecting students’ ability to register for classes. The technical staff is investigating and we appreciate your patience as we work to resolve.]]> ConnectCarolina ConnectCarolina Wed, 08 Nov 2017 10:47:42 -0500 http://status.its.unc.edu/history.php?id=2096 http://status.its.unc.edu/history.php?id=2096 Degraded We are aware of reports that there are ConnectCarolina performance issues. The technical staff is investigating and we appreciate your patience as we work to resolve.]]> TouchNet TouchNet Wed, 08 Nov 2017 10:23:58 -0500 http://status.its.unc.edu/history.php?id=2095 http://status.its.unc.edu/history.php?id=2095 Normal ]]> Student Administration Student Administration Wed, 08 Nov 2017 10:23:31 -0500 http://status.its.unc.edu/history.php?id=2094 http://status.its.unc.edu/history.php?id=2094 Degraded As of 10:03 AM , TouchNet Bill+Pay is online and available. ITS is still investigating performance issues with ConnectCarolina Campus Solutions.]]> TouchNet TouchNet Wed, 08 Nov 2017 09:57:31 -0500 http://status.its.unc.edu/history.php?id=2093 http://status.its.unc.edu/history.php?id=2093 Degraded At 9:44:08 AM on 11/8/2017, ITS detected a problem with TouchNet Bill+Pay and performance issues with ConnectCarolina Campus Solutions. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Student Administration Student Administration Wed, 08 Nov 2017 09:56:49 -0500 http://status.its.unc.edu/history.php?id=2092 http://status.its.unc.edu/history.php?id=2092 Degraded At 9:44:08 AM on 11/8/2017, ITS detected a problem with TouchNet Bill+Pay and performance issues with ConnectCarolina Campus Solutions. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> CCI Printing (Pharos) CCI Printing (Pharos) Sun, 05 Nov 2017 09:18:03 -0500 http://status.its.unc.edu/history.php?id=2091 http://status.its.unc.edu/history.php?id=2091 Normal ]]> CCI Printing (Pharos) CCI Printing (Pharos) Sun, 05 Nov 2017 08:44:40 -0500 http://status.its.unc.edu/history.php?id=2090 http://status.its.unc.edu/history.php?id=2090 Degraded At 8:37:54 AM on 11/5/2017, ITS detected a problem with CCI Printing (Pharos). Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. Only the mobile print functionality is impacted at this time. Sending jobs through the normal CCI print client should function normally. ]]> Network Network Fri, 03 Nov 2017 18:20:04 -0400 http://status.its.unc.edu/history.php?id=2089 http://status.its.unc.edu/history.php?id=2089 Normal ]]> Network Network Fri, 03 Nov 2017 17:54:42 -0400 http://status.its.unc.edu/history.php?id=2088 http://status.its.unc.edu/history.php?id=2088 Investigating Issues At 5:30 PM on 11/3/2017, ITS began its annual network disaster testing. Updates will be communicated as they become available. Devices are being plugged back in now.]]> Network Network Fri, 03 Nov 2017 17:52:59 -0400 http://status.its.unc.edu/history.php?id=2087 http://status.its.unc.edu/history.php?id=2087 Investigating Issues At 5:30 PM on 11/3/2017, ITS began its annual network disaster testing. Updates will be communicated as they become available. Devices are being plugged back in now.]]> Network Network Fri, 03 Nov 2017 17:50:32 -0400 http://status.its.unc.edu/history.php?id=2086 http://status.its.unc.edu/history.php?id=2086 Investigating Issues At 5:30 PM on 11/3/2017, ITS began its annual network disaster testing. Updates will be communicated as they become available. Devices are being plugged back in now.]]> Network Network Fri, 03 Nov 2017 17:49:45 -0400 http://status.its.unc.edu/history.php?id=2085 http://status.its.unc.edu/history.php?id=2085 Investigating Issues At 5:30 PM on 11/3/2017, ITS began its annual network disaster testing. Updates will be communicated as they become available. Devices are being plugged back in now.]]> Network Network Fri, 03 Nov 2017 17:35:17 -0400 http://status.its.unc.edu/history.php?id=2084 http://status.its.unc.edu/history.php?id=2084 Investigating Issues At 5:30 PM on 11/3/2017, ITS began its annual network disaster testing. Updates will be communicated as they become available.]]> Network Network Fri, 03 Nov 2017 17:32:32 -0400 http://status.its.unc.edu/history.php?id=2083 http://status.its.unc.edu/history.php?id=2083 Investigating Issues At 5:30 PM on 11/3/2017, ITS began its annual network disaster testing. Updates will be communicated as they become available.]]> Qualys Qualys Tue, 31 Oct 2017 13:44:59 -0400 http://status.its.unc.edu/history.php?id=2082 http://status.its.unc.edu/history.php?id=2082 Normal ]]> Network Network Tue, 31 Oct 2017 12:36:04 -0400 http://status.its.unc.edu/history.php?id=2081 http://status.its.unc.edu/history.php?id=2081 Normal ]]> Network Network Tue, 31 Oct 2017 12:07:58 -0400 http://status.its.unc.edu/history.php?id=2080 http://status.its.unc.edu/history.php?id=2080 Degraded At 11:55:38 AM on 10/31/2017, ITS detected a problem that necessitates the fail over of the F5. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Qualys Qualys Tue, 31 Oct 2017 09:47:09 -0400 http://status.its.unc.edu/history.php?id=2079 http://status.its.unc.edu/history.php?id=2079 Degraded Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1.]]> Remedy Remedy Mon, 30 Oct 2017 16:53:04 -0400 http://status.its.unc.edu/history.php?id=2078 http://status.its.unc.edu/history.php?id=2078 Normal ]]> Remedy Remedy Mon, 30 Oct 2017 16:26:52 -0400 http://status.its.unc.edu/history.php?id=2077 http://status.its.unc.edu/history.php?id=2077 Degraded At 4:12:46 PM on 10/30/2017, ITS detected a problem with the LDAP/PID Lookup Functionality in Remedy. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates may be communicated as they become available.]]> Databases Databases Fri, 27 Oct 2017 08:36:03 -0400 http://status.its.unc.edu/history.php?id=2074 http://status.its.unc.edu/history.php?id=2074 Normal ]]> Online App Online App Fri, 27 Oct 2017 08:36:03 -0400 http://status.its.unc.edu/history.php?id=2075 http://status.its.unc.edu/history.php?id=2075 Normal ]]> ImageNow ImageNow Fri, 27 Oct 2017 08:36:03 -0400 http://status.its.unc.edu/history.php?id=2076 http://status.its.unc.edu/history.php?id=2076 Normal ]]> Online App Online App Fri, 27 Oct 2017 07:53:49 -0400 http://status.its.unc.edu/history.php?id=2073 http://status.its.unc.edu/history.php?id=2073 Degraded At 7:36:58 AM on 10/27/2017, ITS detected a problem with ConnectCarolina companion databases. Impacted services include legacy Portal, Cybermation, STAT production, Image Now production, OnlineApp production, and GlassFish production. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> ImageNow ImageNow Fri, 27 Oct 2017 07:52:58 -0400 http://status.its.unc.edu/history.php?id=2072 http://status.its.unc.edu/history.php?id=2072 Degraded At 7:36:58 AM on 10/27/2017, ITS detected a problem with ConnectCarolina companion databases. Impacted services include legacy Portal, Cybermation, STAT production, Image Now production, OnlineApp production, and GlassFish production. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Databases Databases Fri, 27 Oct 2017 07:51:31 -0400 http://status.its.unc.edu/history.php?id=2071 http://status.its.unc.edu/history.php?id=2071 Degraded At 7:36:58 AM on 10/27/2017, ITS detected a problem with ConnectCarolina companion databases. Impacted services include legacy Portal, Cybermation, STAT production, Image Now production, OnlineApp production, and GlassFish production. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Sakai Sakai Wed, 25 Oct 2017 18:35:14 -0400 http://status.its.unc.edu/history.php?id=2069 http://status.its.unc.edu/history.php?id=2069 Normal ]]> Sakai Sakai Wed, 25 Oct 2017 18:19:46 -0400 http://status.its.unc.edu/history.php?id=2068 http://status.its.unc.edu/history.php?id=2068 Degraded Some users are currently unable to access the system. Technical staff are investigating the issue.]]> Sakai Sakai Wed, 25 Oct 2017 18:09:29 -0400 http://status.its.unc.edu/history.php?id=2065 http://status.its.unc.edu/history.php?id=2065 Investigating Issues Some users are currently unable to access the system. Technical staff are investigating the issue.]]> Qualys Qualys Tue, 24 Oct 2017 12:29:57 -0400 http://status.its.unc.edu/history.php?id=2064 http://status.its.unc.edu/history.php?id=2064 Normal ]]> Qualys Qualys Tue, 24 Oct 2017 12:13:31 -0400 http://status.its.unc.edu/history.php?id=2063 http://status.its.unc.edu/history.php?id=2063 Degraded Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1.]]> Remedy Remedy Fri, 20 Oct 2017 14:18:56 -0400 http://status.its.unc.edu/history.php?id=2060 http://status.its.unc.edu/history.php?id=2060 Normal ]]> Remedy Remedy Fri, 20 Oct 2017 14:10:01 -0400 http://status.its.unc.edu/history.php?id=2059 http://status.its.unc.edu/history.php?id=2059 Investigating Issues ITS staff are investigating possible issues with Remedy. Updates will be communicated as they become available.]]> Sakai Sakai Thu, 19 Oct 2017 06:21:06 -0400 http://status.its.unc.edu/history.php?id=2058 http://status.its.unc.edu/history.php?id=2058 Normal ]]> Sakai Sakai Wed, 18 Oct 2017 17:22:48 -0400 http://status.its.unc.edu/history.php?id=2057 http://status.its.unc.edu/history.php?id=2057 Investigating Issues At 4:36:41 PM on 10/18/2017, ITS detected a problem with one of the application servers in the Sakai cluster and removed the node from rotation. The other application servers are functioning properly. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Network Network Wed, 18 Oct 2017 05:44:12 -0400 http://status.its.unc.edu/history.php?id=2056 http://status.its.unc.edu/history.php?id=2056 Normal ]]> Network Network Wed, 18 Oct 2017 05:43:24 -0400 http://status.its.unc.edu/history.php?id=2055 http://status.its.unc.edu/history.php?id=2055 Normal UPDATE 8:23PM 10/11/17: At 7:44PM, ITS rebooted a security appliance in line between the campus network core and the Internet border. The vendor believes that this will address the high latency and performance issues between the campus and the Internet over that link. ITS will continue to monitor through the rest of the week. UPDATE 8:20AM 10/11/17: ITS staff are still working to resolve this problem. User impacts will increase as network traffic increases throughout the day. INITIAL 5:18PM 10/10/17: There is a high latency issue between one of the two campus border routers and the campus core -- 300 ms vs normally 30 ms or less. This will affect campus Internet traffic for all wireless users, all VPN users, and wired users whose traffic is taking this path (50/50 chance). ITS Security is collecting data from the intrusion prevention system between the border and the core and is working with the vendor to resolve the problem. No estimated time of resolution as of now.]]> xMatters xMatters Tue, 17 Oct 2017 12:11:28 -0400 http://status.its.unc.edu/history.php?id=2054 http://status.its.unc.edu/history.php?id=2054 Normal ]]> xMatters xMatters Tue, 17 Oct 2017 10:07:25 -0400 http://status.its.unc.edu/history.php?id=2053 http://status.its.unc.edu/history.php?id=2053 Degraded xMatters has identified a potential issue with xMatters On-Demand for some clients. The UNC site does not appear to be currently impacted, but some users may experience degraded performance. xMatters is a vendor hosted product. Refer to <a href="http://status.xmatters.com/">http://status.xmatters.com/</a> for updates.]]> xMatters xMatters Tue, 17 Oct 2017 10:05:27 -0400 http://status.its.unc.edu/history.php?id=2052 http://status.its.unc.edu/history.php?id=2052 Degraded xMatters has identified a potential issue with xMatters On-Demand for some clients. The UNC site does not appear to be currently impacted, but some users may experience degraded performance. xMatters is a vendor hosted product. Refer to http://status.xmatters.com/ for updates.]]> Qualys Qualys Mon, 16 Oct 2017 02:02:15 -0400 http://status.its.unc.edu/history.php?id=2051 http://status.its.unc.edu/history.php?id=2051 Normal ]]> Qualys Qualys Sat, 14 Oct 2017 09:33:39 -0400 http://status.its.unc.edu/history.php?id=2050 http://status.its.unc.edu/history.php?id=2050 Degraded Qualys is experiencing an outage. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue.]]> Sakai Sakai Thu, 12 Oct 2017 07:48:05 -0400 http://status.its.unc.edu/history.php?id=2049 http://status.its.unc.edu/history.php?id=2049 Normal ]]> Network Network Wed, 11 Oct 2017 20:25:11 -0400 http://status.its.unc.edu/history.php?id=2048 http://status.its.unc.edu/history.php?id=2048 Degraded UPDATE 8:23PM 10/11/17: At 7:44PM, ITS rebooted a security appliance in line between the campus network core and the Internet border. The vendor believes that this will address the high latency and performance issues between the campus and the Internet over that link. ITS will continue to monitor through the rest of the week. UPDATE 8:20AM 10/11/17: ITS staff are still working to resolve this problem. User impacts will increase as network traffic increases throughout the day. INITIAL 5:18PM 10/10/17: There is a high latency issue between one of the two campus border routers and the campus core -- 300 ms vs normally 30 ms or less. This will affect campus Internet traffic for all wireless users, all VPN users, and wired users whose traffic is taking this path (50/50 chance). ITS Security is collecting data from the intrusion prevention system between the border and the core and is working with the vendor to resolve the problem. No estimated time of resolution as of now.]]> Network Network Wed, 11 Oct 2017 08:19:26 -0400 http://status.its.unc.edu/history.php?id=2047 http://status.its.unc.edu/history.php?id=2047 Degraded UPDATE 8:20AM 10/11/17: ITS staff are still working to resolve this problem. User impacts will increase as network traffic increases throughout the day. INITIAL 5:18PM 10/10/17: There is a high latency issue between one of the two campus border routers and the campus core -- 300 ms vs normally 30 ms or less. This will affect campus Internet traffic for all wireless users, all VPN users, and wired users whose traffic is taking this path (50/50 chance). ITS Security is collecting data from the intrusion prevention system between the border and the core and is working with the vendor to resolve the problem. No estimated time of resolution as of now.]]> Network Network Tue, 10 Oct 2017 17:18:05 -0400 http://status.its.unc.edu/history.php?id=2046 http://status.its.unc.edu/history.php?id=2046 Degraded There is a high latency issue between one of the two campus border routers and the campus core -- what should normally be 30 ms or less from the Internet to campus (and vice versa) is closer to 300 ms on that one path. This will affect campus Internet traffic for all wireless users, all VPN users, and wired users whose traffic is taking this path (50/50 chance). ITS Security is collecting data from the intrusion prevention system that sits in line in this path between the border and the core and working with their vendor to identify the problem. No estimated time of resolution as of now.]]> F5 Load Balancer F5 Load Balancer Fri, 06 Oct 2017 15:54:35 -0400 http://status.its.unc.edu/history.php?id=2045 http://status.its.unc.edu/history.php?id=2045 Normal ]]> F5 Load Balancer F5 Load Balancer Fri, 06 Oct 2017 15:21:28 -0400 http://status.its.unc.edu/history.php?id=2044 http://status.its.unc.edu/history.php?id=2044 Degraded We are investigating a possible issue with the Load Balancer which is causing widespread ITS service issues.]]> Qualys Qualys Thu, 05 Oct 2017 14:41:38 -0400 http://status.its.unc.edu/history.php?id=2043 http://status.its.unc.edu/history.php?id=2043 Normal ]]>