University of North Carolina ITS Service Status http://status.its.unc.edu/rss.php Up-to-date report of the operational state of campus IT services at the University of North Carolina en-en Copyright 2017 Web Web Wed, 28 Jun 2017 07:38:03 -0400 http://status.its.unc.edu/history.php?id=1841 http://status.its.unc.edu/history.php?id=1841 Normal ]]> Web Web Wed, 28 Jun 2017 07:14:50 -0400 http://status.its.unc.edu/history.php?id=1840 http://status.its.unc.edu/history.php?id=1840 Degraded At 7:04:19 AM on 6/28/2017, ITS detected a problem with sites.unc.edu, web.unc.edu, and www.unc.edu . Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Infoporte Infoporte Wed, 28 Jun 2017 07:14:05 -0400 http://status.its.unc.edu/history.php?id=1839 http://status.its.unc.edu/history.php?id=1839 Normal ]]> Infoporte Infoporte Wed, 28 Jun 2017 07:08:57 -0400 http://status.its.unc.edu/history.php?id=1838 http://status.its.unc.edu/history.php?id=1838 Degraded At 6:45 AM on 6/28/2017, ITS detected a problem with Infoporte. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Citrix Netscaler Citrix Netscaler Thu, 22 Jun 2017 14:27:07 -0400 http://status.its.unc.edu/history.php?id=1837 http://status.its.unc.edu/history.php?id=1837 Normal ]]> Citrix Netscaler Citrix Netscaler Thu, 22 Jun 2017 13:55:54 -0400 http://status.its.unc.edu/history.php?id=1836 http://status.its.unc.edu/history.php?id=1836 Degraded At 1:46:24 PM on 6/22/2017, ITS detected a problem with the Citrix NetScaler. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Web Travel Web Travel Wed, 21 Jun 2017 14:37:03 -0400 http://status.its.unc.edu/history.php?id=1834 http://status.its.unc.edu/history.php?id=1834 Normal ]]> PCard PCard Wed, 21 Jun 2017 14:37:03 -0400 http://status.its.unc.edu/history.php?id=1835 http://status.its.unc.edu/history.php?id=1835 Normal ]]> Web Travel Web Travel Wed, 21 Jun 2017 14:23:49 -0400 http://status.its.unc.edu/history.php?id=1833 http://status.its.unc.edu/history.php?id=1833 Degraded redeploy existing frs2.ear to essentially restart Web Travel and redeploy software from frs2.ear We are seeing AppDynanics affecting Struts in itsapps , and a rolling restart has not been sufficient to fix the problem, after config fixes to AppDynamics. Even though a rolling restart fixed the problem in DEV. A redeploy is a more severe form of restart , and may clear the problem. ]]> PCard PCard Wed, 21 Jun 2017 14:23:06 -0400 http://status.its.unc.edu/history.php?id=1832 http://status.its.unc.edu/history.php?id=1832 Degraded redeploy existing frs2.ear to essentially restart Web Travel and redeploy software from frs2.ear We are seeing AppDynanics affecting Struts in itsapps , and a rolling restart has not been sufficient to fix the problem, after config fixes to AppDynamics. Even though a rolling restart fixed the problem in DEV. A redeploy is a more severe form of restart , and may clear the problem. ]]> Network Network Mon, 19 Jun 2017 12:36:04 -0400 http://status.its.unc.edu/history.php?id=1831 http://status.its.unc.edu/history.php?id=1831 Normal ]]> Network Network Mon, 19 Jun 2017 09:30:22 -0400 http://status.its.unc.edu/history.php?id=1830 http://status.its.unc.edu/history.php?id=1830 Degraded At 9:21:11 AM on 6/19/2017, ITS detected a problem with eduroam enrollment . Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Citrix Citrix Wed, 14 Jun 2017 09:52:06 -0400 http://status.its.unc.edu/history.php?id=1829 http://status.its.unc.edu/history.php?id=1829 Normal ]]> Virtual Lab Virtual Lab Wed, 14 Jun 2017 09:52:04 -0400 http://status.its.unc.edu/history.php?id=1828 http://status.its.unc.edu/history.php?id=1828 Normal ]]> Citrix Citrix Wed, 14 Jun 2017 09:34:46 -0400 http://status.its.unc.edu/history.php?id=1827 http://status.its.unc.edu/history.php?id=1827 Degraded UPDATE 9:32AM: Staff believe the issue has been resolved, but they are still verifying. UPDATE: It appears to be the db from the SQL server is offline so transactions cannot be processed. Citrix caches that information so folks that have recently used an application should not have an issue. INITIAL: At 7:15:15 AM on 6/14/2017, ITS detected a problem with Citrix ERP PLSQL and TOAD. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Virtual Lab Virtual Lab Wed, 14 Jun 2017 09:34:24 -0400 http://status.its.unc.edu/history.php?id=1826 http://status.its.unc.edu/history.php?id=1826 Degraded UPDATE 9:32AM: Staff believe the issue has been resolved, but they are still verifying. UPDATE: It appears to be the db from the SQL server is offline so transactions cannot be processed. Citrix caches that information so folks that have recently used an application should not have an issue. INITIAL: At 8:16:19 AM on 6/14/2017, ITS detected a problem with Virtual Lab. This is a partial outage and some users will be able to connect, but others will not. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Citrix Citrix Wed, 14 Jun 2017 09:11:06 -0400 http://status.its.unc.edu/history.php?id=1825 http://status.its.unc.edu/history.php?id=1825 Degraded UPDATE: It appears to be the db from the SQL server is offline so transactions cannot be processed. Citrix caches that information so folks that have recently used an application should not have an issue. INITIAL: At 7:15:15 AM on 6/14/2017, ITS detected a problem with Citrix ERP PLSQL and TOAD. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Virtual Lab Virtual Lab Wed, 14 Jun 2017 09:10:17 -0400 http://status.its.unc.edu/history.php?id=1824 http://status.its.unc.edu/history.php?id=1824 Degraded UPDATE: It appears to be the db from the SQL server is offline so transactions cannot be processed. Citrix caches that information so folks that have recently used an application should not have an issue. INITIAL: At 8:16:19 AM on 6/14/2017, ITS detected a problem with Virtual Lab. This is a partial outage and some users will be able to connect, but others will not. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Virtual Lab Virtual Lab Wed, 14 Jun 2017 08:25:53 -0400 http://status.its.unc.edu/history.php?id=1823 http://status.its.unc.edu/history.php?id=1823 Degraded At 8:16:19 AM on 6/14/2017, ITS detected a problem with Virtual Lab. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. This is a partial outage and some users will be able to connect, but others will not.]]> Citrix Citrix Wed, 14 Jun 2017 08:23:26 -0400 http://status.its.unc.edu/history.php?id=1822 http://status.its.unc.edu/history.php?id=1822 Degraded Below is the latest update for this Change Plan. Please contact the ITS Service Desk at 962-HELP with any questions by referencing this Change Plan ID: 48039 It appears to be the db from the SQL server is offline so transactions cannot be processed. Citrix caches that information so folks that have recently used an application should not have an issue. Other folks cache will have been cleared or be empty so they will have issues running applications. At 7:15:15 AM on 6/14/2017, ITS detected a problem with Citrix ERP PLSQL and TOAD. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Citrix Citrix Wed, 14 Jun 2017 07:25:09 -0400 http://status.its.unc.edu/history.php?id=1821 http://status.its.unc.edu/history.php?id=1821 Degraded At 7:15:15 AM on 6/14/2017, ITS detected a problem with Citrix ERP PLSQL and TOAD. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Qualys Qualys Tue, 13 Jun 2017 09:51:16 -0400 http://status.its.unc.edu/history.php?id=1820 http://status.its.unc.edu/history.php?id=1820 Normal ]]> Qualys Qualys Mon, 12 Jun 2017 22:14:41 -0400 http://status.its.unc.edu/history.php?id=1819 http://status.its.unc.edu/history.php?id=1819 Normal Qualys is experiencing a problem with delayed VM and PC scheduled reports. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue.]]> ITS Servers ITS Servers Mon, 12 Jun 2017 18:54:05 -0400 http://status.its.unc.edu/history.php?id=1818 http://status.its.unc.edu/history.php?id=1818 Normal ]]> ITS Servers ITS Servers Mon, 12 Jun 2017 18:30:45 -0400 http://status.its.unc.edu/history.php?id=1817 http://status.its.unc.edu/history.php?id=1817 Outage ITS detected a problem with idmtools.its.unc.edu as well as several non-production WordPress & OpenShift servers. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption.]]> Qualys Qualys Mon, 12 Jun 2017 14:37:30 -0400 http://status.its.unc.edu/history.php?id=1816 http://status.its.unc.edu/history.php?id=1816 Degraded Qualys is experiencing a problem with delayed VM and PC scheduled reports. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue.]]> Qualys Qualys Mon, 12 Jun 2017 14:32:38 -0400 http://status.its.unc.edu/history.php?id=1815 http://status.its.unc.edu/history.php?id=1815 Degraded Qualys is experiencing a problem with VM and PC scheduled reports being delayed. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue.]]> Single Sign On Single Sign On Mon, 12 Jun 2017 14:30:20 -0400 http://status.its.unc.edu/history.php?id=1814 http://status.its.unc.edu/history.php?id=1814 Normal ]]> Single Sign On Single Sign On Mon, 12 Jun 2017 14:30:14 -0400 http://status.its.unc.edu/history.php?id=1813 http://status.its.unc.edu/history.php?id=1813 Investigating Issues ]]> Remedy Remedy Mon, 12 Jun 2017 12:41:06 -0400 http://status.its.unc.edu/history.php?id=1812 http://status.its.unc.edu/history.php?id=1812 Normal ]]> Remedy Remedy Mon, 12 Jun 2017 12:28:54 -0400 http://status.its.unc.edu/history.php?id=1811 http://status.its.unc.edu/history.php?id=1811 Degraded At 12:17:36 PM on 6/12/2017, ITS detected a problem with Remedy. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates may be communicated as they become available.]]> xMatters xMatters Wed, 07 Jun 2017 17:49:04 -0400 http://status.its.unc.edu/history.php?id=1810 http://status.its.unc.edu/history.php?id=1810 Normal ]]> xMatters xMatters Wed, 07 Jun 2017 10:26:38 -0400 http://status.its.unc.edu/history.php?id=1809 http://status.its.unc.edu/history.php?id=1809 Degraded At 10:19:07 AM on 6/7/2017, ITS detected intermittent failures of Remedy xMatters notifications -- a return of the problems seen earlier in the week. The vendor has been notified and is investigating the issue. Updates will be communicated as they become available. ]]> Network Network Tue, 06 Jun 2017 15:37:04 -0400 http://status.its.unc.edu/history.php?id=1808 http://status.its.unc.edu/history.php?id=1808 Normal ]]> CloudApps CloudApps Tue, 06 Jun 2017 14:55:04 -0400 http://status.its.unc.edu/history.php?id=1807 http://status.its.unc.edu/history.php?id=1807 Normal ]]> CloudApps CloudApps Tue, 06 Jun 2017 12:48:11 -0400 http://status.its.unc.edu/history.php?id=1806 http://status.its.unc.edu/history.php?id=1806 Degraded UPDATE 12:45PM 6/6/2017: ITS staff have identified the problem and are in the process of pushing a fix. Additional information will be provided when it is available. INITIAL: ITS detected a problem with applications using Shibboleth on Carolina CloudApps. Users are getting a specific SSO error: "Message Security Error". Members of the ITS staff are working to resolve the issue.]]> Single Sign On Single Sign On Tue, 06 Jun 2017 12:46:08 -0400 http://status.its.unc.edu/history.php?id=1805 http://status.its.unc.edu/history.php?id=1805 Normal ]]> Network Network Tue, 06 Jun 2017 12:01:09 -0400 http://status.its.unc.edu/history.php?id=1804 http://status.its.unc.edu/history.php?id=1804 Investigating Issues UPDATE: Network connectivity was lost to one of the blades on the Manning F5 chassis. Failover to the Franklin F5 went as expected with the exception of Middleware Services. A case has been opened with the vendor. INITIAL: At 11:29:45 AM on 6/6/2017, ITS detected a problem with the Manning F5 Chassis. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Network Network Tue, 06 Jun 2017 11:37:16 -0400 http://status.its.unc.edu/history.php?id=1803 http://status.its.unc.edu/history.php?id=1803 Investigating Issues At 11:29:45 AM on 6/6/2017, ITS detected a problem with the Manning F5 Chassis. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Network Network Tue, 06 Jun 2017 11:36:51 -0400 http://status.its.unc.edu/history.php?id=1802 http://status.its.unc.edu/history.php?id=1802 Normal At 11:29:45 AM on 6/6/2017, ITS detected a problem with the Manning F5 Chassis. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Single Sign On Single Sign On Tue, 06 Jun 2017 11:04:43 -0400 http://status.its.unc.edu/history.php?id=1801 http://status.its.unc.edu/history.php?id=1801 Degraded ITS detected a problem with applications using Shibboleth on Carolina CloudApps. Users are getting a specific SSO error: "Message Security Error". Members of the ITS staff are working to resolve the issue.]]> CloudApps CloudApps Tue, 06 Jun 2017 11:03:47 -0400 http://status.its.unc.edu/history.php?id=1800 http://status.its.unc.edu/history.php?id=1800 Degraded ITS detected a problem with applications using Shibboleth on Carolina CloudApps. Users are getting a specific SSO error: "Message Security Error". Members of the ITS staff are working to resolve the issue.]]> CloudApps CloudApps Tue, 06 Jun 2017 11:03:08 -0400 http://status.its.unc.edu/history.php?id=1799 http://status.its.unc.edu/history.php?id=1799 Degraded ITS detected a problem with applications using Shibboleth on Carolina CloudApps. Users are getting a specific SSO error: "Message Security Error". Members of the ITS staff are working to resolve the issue.]]> xMatters xMatters Tue, 06 Jun 2017 11:02:04 -0400 http://status.its.unc.edu/history.php?id=1798 http://status.its.unc.edu/history.php?id=1798 Normal ]]> xMatters xMatters Tue, 06 Jun 2017 07:54:50 -0400 http://status.its.unc.edu/history.php?id=1797 http://status.its.unc.edu/history.php?id=1797 Degraded UPDATE 8:00AM 6/6/17: The vendor believes the issue with xMatters has been resolved. ITS staff are continuing to monitor. INITIAL: xMatters is working to resolve intermittent issues with the API used for Remedy notifications. Updates will be provided as they become available from the vendor.]]> Qualys Qualys Mon, 05 Jun 2017 23:43:02 -0400 http://status.its.unc.edu/history.php?id=1796 http://status.its.unc.edu/history.php?id=1796 Normal ]]> Qualys Qualys Mon, 05 Jun 2017 23:41:48 -0400 http://status.its.unc.edu/history.php?id=1795 http://status.its.unc.edu/history.php?id=1795 Normal Qualys is currently investigating a problem with the launching of vulnerability management scans that is impacting certain user roles. Specific user roles are unable to launch VM and PC scans. Operations team is investigating.]]> Qualys Qualys Mon, 05 Jun 2017 11:07:10 -0400 http://status.its.unc.edu/history.php?id=1794 http://status.its.unc.edu/history.php?id=1794 Degraded Qualys is currently investigating a problem with the launching of vulnerability management scans that is impacting certain user roles. Specific user roles are unable to launch VM and PC scans. Operations team is investigating.]]> xMatters xMatters Sat, 03 Jun 2017 07:04:44 -0400 http://status.its.unc.edu/history.php?id=1793 http://status.its.unc.edu/history.php?id=1793 Degraded xMatters is working to resolve intermittent issues with the API used for Remedy notifications. Updates will be provided as they become available from the vendor.]]> Remedy Remedy Sat, 03 Jun 2017 06:59:49 -0400 http://status.its.unc.edu/history.php?id=1792 http://status.its.unc.edu/history.php?id=1792 Normal ]]> Remedy Remedy Fri, 02 Jun 2017 15:49:47 -0400 http://status.its.unc.edu/history.php?id=1791 http://status.its.unc.edu/history.php?id=1791 Degraded The vendor is working to resolve this issue. Updates will be provided as they become available. At 3:00:33 PM on 6/2/2017, ITS detected a problem with the Remedy xMatters Integration Agent. A small number of xMatters notifications will not get through as a result. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Remedy Remedy Fri, 02 Jun 2017 15:15:17 -0400 http://status.its.unc.edu/history.php?id=1790 http://status.its.unc.edu/history.php?id=1790 Degraded At 3:00:33 PM on 6/2/2017, ITS detected a problem with the Remedy xMatters Integration Agent. A small number of xMatters notifications will not get through as a result. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.]]> Qualys Qualys Fri, 02 Jun 2017 04:59:54 -0400 http://status.its.unc.edu/history.php?id=1789 http://status.its.unc.edu/history.php?id=1789 Normal ]]> Qualys Qualys Thu, 01 Jun 2017 21:20:05 -0400 http://status.its.unc.edu/history.php?id=1788 http://status.its.unc.edu/history.php?id=1788 Outage Planned downtime maintenance on the Qualys US Platform 1 requires an 8-hour downtime on June 1, 2017 starting at 9:00 PM EDT and ending at 5:00 AM PDT the next day (June 2, 2017). ]]> CloudApps CloudApps Thu, 01 Jun 2017 09:59:03 -0400 http://status.its.unc.edu/history.php?id=1787 http://status.its.unc.edu/history.php?id=1787 Normal ]]> CloudApps CloudApps Thu, 01 Jun 2017 09:52:41 -0400 http://status.its.unc.edu/history.php?id=1786 http://status.its.unc.edu/history.php?id=1786 Degraded At 9:44:13 AM on 6/1/2017, ITS detected a problem with Carolina CloudApps, specifically with command line logins to the service. Browser console logins are working as expected. The root cause is known and hope to have this resolved shortly.]]> Identity Management Identity Management Thu, 01 Jun 2017 00:32:06 -0400 http://status.its.unc.edu/history.php?id=1785 http://status.its.unc.edu/history.php?id=1785 Normal ]]> Identity Management Identity Management Wed, 31 May 2017 23:02:15 -0400 http://status.its.unc.edu/history.php?id=1784 http://status.its.unc.edu/history.php?id=1784 Investigating Issues ]]> Qualys Qualys Wed, 31 May 2017 02:54:55 -0400 http://status.its.unc.edu/history.php?id=1783 http://status.its.unc.edu/history.php?id=1783 Normal Qualys is experiencing a partial outage. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue]]> Qualys Qualys Wed, 31 May 2017 00:46:06 -0400 http://status.its.unc.edu/history.php?id=1782 http://status.its.unc.edu/history.php?id=1782 Degraded Qualys is experiencing a partial outage. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue]]> Mail Mail Tue, 30 May 2017 07:09:52 -0400 http://status.its.unc.edu/history.php?id=1781 http://status.its.unc.edu/history.php?id=1781 Normal ]]> Mail Mail Mon, 29 May 2017 10:01:04 -0400 http://status.its.unc.edu/history.php?id=1780 http://status.its.unc.edu/history.php?id=1780 Investigating Issues An issue has been detected when using the Firefox browser to access some links within Office 365 Mail. Vendor is aware and working on the issue. The workaround is to use a different browser until this is resolved.]]> ConnectCarolina ConnectCarolina Fri, 26 May 2017 15:03:04 -0400 http://status.its.unc.edu/history.php?id=1779 http://status.its.unc.edu/history.php?id=1779 Normal ]]> ConnectCarolina ConnectCarolina Fri, 26 May 2017 14:57:25 -0400 http://status.its.unc.edu/history.php?id=1778 http://status.its.unc.edu/history.php?id=1778 Investigating Issues At 2:48:16 PM on 5/26/2017, ITS detected a problem with ConnectCarolina. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. Multiple I/O departments are working on this issue. More to come. If you have any questions, please contact the ITS Service Desk at 962-HELP. Visit http://status.its.unc.edu to track the current operational state of ITS services.]]> Network Network Thu, 25 May 2017 11:09:03 -0400 http://status.its.unc.edu/history.php?id=1777 http://status.its.unc.edu/history.php?id=1777 Normal ]]> Network Network Thu, 25 May 2017 11:00:04 -0400 http://status.its.unc.edu/history.php?id=1776 http://status.its.unc.edu/history.php?id=1776 Degraded UPDATE 11:00AM: One of the network links to the ITS Franklin UCS is currently saturated. Various services may be impacted. ITS staff are working to resolve the problem. INITIAL: At 10:33:57 AM on 5/25/2017, ITS detected a problem with Network. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption.]]> Lync Lync Thu, 25 May 2017 10:51:34 -0400 http://status.its.unc.edu/history.php?id=1775 http://status.its.unc.edu/history.php?id=1775 Normal ]]> Network Network Thu, 25 May 2017 10:50:29 -0400 http://status.its.unc.edu/history.php?id=1774 http://status.its.unc.edu/history.php?id=1774 Degraded UPDATE 10:50AM: ITS staff are still investigating the problem. INITIAL: At 10:33:57 AM on 5/25/2017, ITS detected a problem with Network. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption.]]> Network Network Thu, 25 May 2017 10:35:26 -0400 http://status.its.unc.edu/history.php?id=1773 http://status.its.unc.edu/history.php?id=1773 Degraded At 10:33:57 AM on 5/25/2017, ITS detected a problem with Network. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption.]]> Network Network Thu, 25 May 2017 10:34:34 -0400 http://status.its.unc.edu/history.php?id=1772 http://status.its.unc.edu/history.php?id=1772 Degraded We are investigating network issues related to core ITS service infrastructure.]]> Lync Lync Thu, 25 May 2017 10:20:43 -0400 http://status.its.unc.edu/history.php?id=1771 http://status.its.unc.edu/history.php?id=1771 Degraded At 9:52:56 AM on 5/25/2017 members of ITS staff detected an issue with Lync 2013 Servers and are actively working on restoring functionality. An update will be provided by 10:50am.]]> Lync Lync Thu, 25 May 2017 09:59:07 -0400 http://status.its.unc.edu/history.php?id=1770 http://status.its.unc.edu/history.php?id=1770 Investigating Issues At 9:52:56 AM on 5/25/2017 members of ITS staff began investigating a possible issue with Lync 2013 Servers. Updates will be communicated as they become available.]]> Sakai Sakai Thu, 25 May 2017 05:08:03 -0400 http://status.its.unc.edu/history.php?id=1769 http://status.its.unc.edu/history.php?id=1769 Normal ]]> Sakai Sakai Thu, 25 May 2017 05:03:57 -0400 http://status.its.unc.edu/history.php?id=1768 http://status.its.unc.edu/history.php?id=1768 Outage Scheduled service maintenance will be performed on Sakai beginning at 5:00:00 AM on 5/25/2017 and ending at 7:00:00 AM on 5/25/2017.]]> Qualys Qualys Thu, 25 May 2017 01:04:37 -0400 http://status.its.unc.edu/history.php?id=1767 http://status.its.unc.edu/history.php?id=1767 Normal ]]> Qualys Qualys Thu, 25 May 2017 01:04:08 -0400 http://status.its.unc.edu/history.php?id=1766 http://status.its.unc.edu/history.php?id=1766 Normal In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 24, 10:00 PDT ]]> Qualys Qualys Wed, 24 May 2017 21:42:49 -0400 http://status.its.unc.edu/history.php?id=1765 http://status.its.unc.edu/history.php?id=1765 Outage In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 24, 10:00 PDT ]]> Qualys Qualys Wed, 24 May 2017 21:42:32 -0400 http://status.its.unc.edu/history.php?id=1764 http://status.its.unc.edu/history.php?id=1764 Normal Scheduled maintenance is currently in progress. We will provide updates as necessary. May 24, 10:00 PDT ]]> Qualys Qualys Wed, 24 May 2017 21:41:49 -0400 http://status.its.unc.edu/history.php?id=1763 http://status.its.unc.edu/history.php?id=1763 Outage Scheduled maintenance is currently in progress. We will provide updates as necessary. May 24, 10:00 PDT ]]> Qualys Qualys Wed, 24 May 2017 12:25:02 -0400 http://status.its.unc.edu/history.php?id=1762 http://status.its.unc.edu/history.php?id=1762 Normal ]]> Qualys Qualys Wed, 24 May 2017 10:40:53 -0400 http://status.its.unc.edu/history.php?id=1761 http://status.its.unc.edu/history.php?id=1761 Investigating Issues Qualys is experiencing an outage. Since Qualys is a Software as a Service (SaaS) arrangement, ITS has no control over platform status. The vendor is aware and working on resolving the issue. US Platform 1: Asset View services are having intermittent issue. Qualys team is investigating. ]]> Qualys Qualys Wed, 24 May 2017 10:35:48 -0400 http://status.its.unc.edu/history.php?id=1760 http://status.its.unc.edu/history.php?id=1760 Investigating Issues US Platform 1: Asset View services are having intermittent issue. Qualys team is investigating. ]]> Quals Quals Wed, 24 May 2017 10:33:41 -0400 http://status.its.unc.edu/history.php?id=1759 http://status.its.unc.edu/history.php?id=1759 Degraded US Platform 1: Asset View services are having intermittent issue. Qualys team is investigating. ]]> Network Network Mon, 22 May 2017 12:38:04 -0400 http://status.its.unc.edu/history.php?id=1758 http://status.its.unc.edu/history.php?id=1758 Normal ]]> Network Network Mon, 22 May 2017 11:56:38 -0400 http://status.its.unc.edu/history.php?id=1757 http://status.its.unc.edu/history.php?id=1757 Degraded UPDATE 11:56AM 5/22: ITS staff are still working to resolve the problem. INITIAL: At 10:34 AM on 5/22/2017, ITS detected a problem with a network switch in the ITS Franklin datacenter. The same network switch that rebooted several days ago is again experiencing problems. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption.]]> Network Network Mon, 22 May 2017 11:04:27 -0400 http://status.its.unc.edu/history.php?id=1756 http://status.its.unc.edu/history.php?id=1756 Degraded At 10:34 AM on 5/22/2017, ITS detected a problem with a network switch in the ITS Franklin datacenter. The same network switch that rebooted several days ago is again experiencing problems. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption.]]> Network Network Mon, 22 May 2017 11:01:47 -0400 http://status.its.unc.edu/history.php?id=1755 http://status.its.unc.edu/history.php?id=1755 Degraded At 10:34 AM on 5/22/2017, ITS detected a problem with a network switch in the ITS Franklin datacenter. The same network switch that rebooted several days ago is again experiencing problems. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption.]]> CloudApps CloudApps Mon, 22 May 2017 10:59:04 -0400 http://status.its.unc.edu/history.php?id=1754 http://status.its.unc.edu/history.php?id=1754 Normal ]]> CloudApps CloudApps Mon, 22 May 2017 10:48:04 -0400 http://status.its.unc.edu/history.php?id=1753 http://status.its.unc.edu/history.php?id=1753 Degraded At 10:39:08 AM on 5/22/2017, ITS detected a problem with CloudApps. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. ]]> xMatters xMatters Sun, 21 May 2017 13:03:04 -0400 http://status.its.unc.edu/history.php?id=1752 http://status.its.unc.edu/history.php?id=1752 Normal ]]> xMatters xMatters Sun, 21 May 2017 12:40:31 -0400 http://status.its.unc.edu/history.php?id=1751 http://status.its.unc.edu/history.php?id=1751 Degraded Update from Vendor at 12:40pm: The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored. At 11:50:45 AM on 5/21/2017, the vendor notified ITS of an issue with xMatters Voice notifications. The vendor is currently investigating the issue and will provide updates as they become available.]]> xMatters xMatters Sun, 21 May 2017 12:24:22 -0400 http://status.its.unc.edu/history.php?id=1750 http://status.its.unc.edu/history.php?id=1750 Degraded Update from Vendor at 12:21pm: The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented. At 11:50:45 AM on 5/21/2017, the vendor notified ITS of an issue with xMatters Voice notifications. The vendor is currently investigating the issue and will provide updates as they become available.]]> xMatters xMatters Sun, 21 May 2017 11:56:36 -0400 http://status.its.unc.edu/history.php?id=1749 http://status.its.unc.edu/history.php?id=1749 Degraded At 11:50:45 AM on 5/21/2017, the vendor notified ITS of an issue with xMatters Voice notifications. The vendor is currently investigating the issue and will provide updates as they become available.]]> Student Administration Student Administration Fri, 19 May 2017 13:26:03 -0400 http://status.its.unc.edu/history.php?id=1748 http://status.its.unc.edu/history.php?id=1748 Normal ]]> Network Network Fri, 19 May 2017 09:56:29 -0400 http://status.its.unc.edu/history.php?id=1747 http://status.its.unc.edu/history.php?id=1747 Normal ]]> Student Administration Student Administration Fri, 19 May 2017 09:53:30 -0400 http://status.its.unc.edu/history.php?id=1746 http://status.its.unc.edu/history.php?id=1746 Degraded UPDATE 9:45AM 5/19: Staff are working to resolve the issue. Estimated time to repair is 5-6 hours. INITIAL: At 9:27:57 AM on 5/19/2017, ITS detected a problem with ConnectCarolina Campus Solutions Student Systems Reporting (CSRPT). Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption.]]> ConnectCarolina ConnectCarolina Fri, 19 May 2017 09:52:21 -0400 http://status.its.unc.edu/history.php?id=1745 http://status.its.unc.edu/history.php?id=1745 Normal ]]> ConnectCarolina ConnectCarolina Fri, 19 May 2017 09:49:12 -0400 http://status.its.unc.edu/history.php?id=1744 http://status.its.unc.edu/history.php?id=1744 Degraded UPDATE 9:45AM 5/19: Staff are working to resolve the issue. Estimated time to repair is 5-6 hours. INITIAL: At 9:27:57 AM on 5/19/2017, ITS detected a problem with ConnectCarolina Campus Solutions Student Systems Reporting (CSRPT). Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption.]]> ConnectCarolina ConnectCarolina Fri, 19 May 2017 09:37:06 -0400 http://status.its.unc.edu/history.php?id=1743 http://status.its.unc.edu/history.php?id=1743 Degraded At 9:27:57 AM on 5/19/2017, ITS detected a problem with ConnectCarolina. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available. We will restart the refresh of the CSRPT environment immediately to make this environment available ASAP.]]> Network Network Fri, 19 May 2017 06:03:24 -0400 http://status.its.unc.edu/history.php?id=1742 http://status.its.unc.edu/history.php?id=1742 Investigating Issues At 1:55AM, the three blades in chassis #2 in the multi-chassis switch in the Franklin data center spontaneously rebooted. All three blades were back in service by 1:59AM. Chassis #1 in that bonded switch was not affected. No root cause for the reboot is evident in the primary logs.]]>